CUSTOMER SERVICES MANAGER

James Fisher and Sons plc; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading underwater capability provider is looking for a Customer Services Manager for a 12-month maternity cover in Westhill, Aberdeen. You'll be the go-to contact for customers and manage order deliveries to ensure compliance and accuracy. Ideal candidates will have strong customer relationship management skills and experience in logistics/export compliance. If you thrive in managing team dynamics and enjoy communicating effectively to facilitate customer satisfaction, apply now!

Qualifications

• Demonstrable experience in handling customer relationships.
• Experience in planning and structured operations.
• Exposure to UK and International logistics compliance.

Responsibilities

• Manage customer relationships, providing delivery updates.
• Ensure timely delivery of orders to clients.
• Lead the operations team for accurate goods delivery.
• Maintain order records and compliance documentation.

Skills

Customer relationship management

Business systems knowledge

Team leadership

Logistics/export compliance

Time management

Job description

About the Role

Customer Services Manager
Westhill, Aberdeen
12-month fixed term contract (Maternity cover)

About Us: JFD is the world leading underwater capability provider, serving the commercial and defence markets with innovative diving, submarine and hyperbaric rescue, technical solutions and services.

The Role: The role forms part of the Commercial Diving and Hyperbaric team, responsible for ensuring that new sales orders are being seamlessly delivered to our customers in accordance with the agreed schedules. This position will act as the prime contact with our commercial customers and internal stakeholders, monitoring, updating and tracking orders, dashboard and KPI’s.

Principle Accountabilities

• Managing and maintain customer relationships, providing updates on delivery and logistics.
• Ensure orders are delivered OTIF.
• Manage the operations team, ensuring accurate focused delivery of goods and services.
• Ensuring weekly/monthly order dashboards are updated and circulated on time.
• Ensuring all shipments are invoiced and shipped in an efficient manner.
• Timely reporting to clients of order updates.
• Maintenance of order books and records.
• Managing and maintenance of export/licence records in compliance with export controls.
• Liaison with all internal support departments ensuring key information to customers’ orders is updated and communicated.
• Responsible for the prompt response and compliance to customer requirements.
• Responsible for the compliance to policies, procedures and processes.

Qualifications and Experience

• Demonstrable experience with customer relationships.
• Previous business systems knowledge.
• Experience of planning detail and structure.
• Previous Experience in leading a team.
• UK and International logistics/export compliance.
• HRMC and DGM exposure.

Who are we looking for?

You will need good verbal/written communications skills and be able to prioritise work tasks and activities effectively. Excellent customer interface and management skills with proficiency on critical time management.

Due to the volume of applications that we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.

Equal Opportunities

James Fisher & Sons are committed to taking positive action on diversity and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer we are committed to offer an interview to disabled candidates who meet the minimum criteria for the role.