Customer Service Team Supervisor (Wigan, UK)

Parking Network BV; Wigan; On-site; GBP 18,000; Part time

Job summary

A leading parking services company in Wigan is seeking a Weekend Supervisor to lead and motivate their Customer Service Teams. The role includes assessing team performance, handling issues, and ensuring effective communication within the team. Candidates should have strong customer service experience and previous leadership experience is desired. This position offers an annual salary of £18,000 for 24 hours per week over the weekend, along with training and a pension scheme.

Benefits

Annual salary of £18,000

24 hours per week

Training and Development

Pension Scheme

Qualifications

• Strong communicator with previous leadership experience.
• Ability to manage and motivate team members.
• Good organizational and reliability skills.

Responsibilities

• Lead and motivate customer service teams to achieve goals.
• Assess employees and provide feedback and training.
• Handle issues and keep management informed.
• Produce team schedules and manage budgets.
• Review processes for continuous improvement.

Skills

Customer service experience

Leadership

Communication skills

Organizational skills

Team player

Job description

Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you looking for weekend work?

We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team.

What will you do?

• Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved.
• Assess employee's and provide feedback weekly, provide mentorship and training to maximise performance. React to underperformance.
• Be in charge of dealing with issues and ensuring that Management are kept informed.
• Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control.
• Seek continuous improvement by reviewing processes to maintain staff enthusiasm.
• Delegate responsibilities to ensure team goals are achieved.
• Develop, coach, and monitor the team in relation to systems knowledge and service requirements.
• Set goals, conduct appraisals and identify training needs for operational staff
• Complete daily, weekly, and monthly reports in line with the client and APCOA’s reporting requirements.

What will you bring?

• Ability to manage people and communicate well orally and in writing.
• Encourage open dialogue with team.
• Good team player
• Organised and reliable

We are looking for someone with the ability to communicate well and encourage open dialogue within their team. Previous leadership experience is desired.

What we'll offer you

• Annual salary of £18,000
• 24 hours per week - 12 hour shift (Saturday and Sunday)
• Training and Development
• Pension Scheme

Does the above sound like you? If so, please apply and we will get back to you as soon as possible.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
excellence in their work.