Customer Service Specialist - Betting Shop (Part-Time)

William Hill PLC; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail betting company is seeking a Customer Service Representative in Sheffield, UK. The role involves welcoming customers, processing bets, and providing exceptional service. Ideal candidates will have strong interpersonal skills and a passion for customer service. Competitive benefits include annual pay reviews, bonuses, paid birthday off, and career development opportunities. This position offers flexibility and involvement in a supportive team environment.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel

Pension plan

Perks and discounts

Training and development

Qualifications

• Age 18+ (it’s a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening / closing activities.

Skills

Interpersonal skills

Empathy

Customer service

Job description

A leading retail betting company is seeking a Customer Service Representative in Sheffield, UK. The role involves welcoming customers, processing bets, and providing exceptional service. Ideal candidates will have strong interpersonal skills and a passion for customer service. Competitive benefits include annual pay reviews, bonuses, paid birthday off, and career development opportunities. This position offers flexibility and involvement in a supportive team environment.