Customer Service Representative - Stirling

Diligenta Limited; Stirling; Hybrid; GBP 25,000; Full time

Job summary

A leading outsourced administration service provider in Stirling is seeking a Customer Service Representative. In this role, you will manage customer inquiries about life assurance and pension plans, ensuring a seamless experience. Comprehensive training is provided, making this an excellent opportunity for those from various customer-facing backgrounds. The position offers a hybrid working model after six months, with an annual salary from £24,941. Join a supportive team and help make a positive impact in the community.

Benefits

31 days annual leave

Annual discretionary bonus

Contributory pension scheme

Comprehensive wellbeing programme

Personal and career development opportunities

Cycle to Work scheme

Online shopping discounts

Qualifications

• Experience in a customer-facing role, such as retail or hospitality.
• Ability to handle sensitive customer interactions with respect and integrity.
• Flexibility and adaptability to changing priorities.

Responsibilities

• Handle calls to and from customers regarding life assurance and pension plans.
• Support customers in planning for retirement and accessing investments.
• Provide accurate information and updates to clients.

Skills

Excellent communication skills

Problem solving

Attention to detail

Empathy

Ability to switch between IT applications

Microsoft Office proficiency

Job description

Customer Service Representative - Stirling

Salary: From £24,941-£24,941 per year

Monday to Friday
37.5 Hours per week, between 8am-6pm

Hybrid after 6 months

Kildean Business Park, Stirling, FK8 1FT

What does the Customer Service Representative role involve?
Your role includes handling calls to and from customers about their life assurance, savings, investments, or pension plans. You will help customers plan for retirement, access investments, update personal information, and support families during bereavements, ensuring a seamless experience during the moments that matter.

Comprehensive training will be provided, so financial services experience isn\'t essential. Many new colleagues join us from customer‑facing backgrounds in contact centres, retail, hospitality, or the travel industry.

Benefits

• We are an accredited Real Living Wage employer
• No weekend or evening working
• 31 days annual leave (includes UK Bank Holidays)
• Annual discretionary bonus eligibility
• Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
• Supportive people policies for the moments that matter in life (Carer\'s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
• Personal and career development opportunities across a wide range of business functions and specialist areas
• Perks at Work (expansive online discounted shopping)
• Car lease scheme and Jaguar Land Rover discount
• Cycle to Work scheme and interest‑free season ticket loans

Our People

• Passionate about delivering a seamless customer experience with empathy and respect, remaining calm under pressure
• Excellent listeners with strong verbal and written communication skills and able to simplify complex matters while providing outstanding service
• Great problem solvers, flexible, and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with our incredible diverse community and be part of a supportive workplace culture
• Passionate about learning and sharing knowledge to enhance skills and develop best practice
• Focused on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence

Who is Diligenta?
Established in 2005, we are proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make, supporting our customers in the moments that really matter. Customer service is at the heart of everything we do.

We deliver exceptional customer service to customers on behalf of many well‑known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – 1 in 3 people in the UK.

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Apply for this role:

• Do you hold valid Right to Work in the UK? Yes No
• Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)? Yes No
• Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied? Yes No
• Have you been referred for this position by Diligenta Employee? Yes No
• Have you previously worked for Tata Consultancy Services (TCS)? Yes No

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