Customer Service Representative - State Farm Agent Team Member

Wthomson; Warrington; On-site; GBP 37,000 - 54,000; Full time

Job summary

A dedicated insurance agency in Warrington is seeking a Customer Service Representative to provide outstanding service while delivering sales opportunities. The ideal candidate will support clients, manage policy updates, and provide tailored coverage. Offering a competitive salary and career growth, this role emphasizes a people-first approach in the insurance industry.

Benefits

Simple IRA

Performance-based bonuses

Health insurance

Paid time off

Opportunity for advancement

Qualifications

• Experience in customer service preferred, insurance background a plus.
• Willingness to obtain insurance licenses within a specified timeframe.
• Detail-oriented and organized.

Responsibilities

• Provide prompt, friendly service to customers.
• Assist with policy updates, changes, and claims support.
• Maintain accurate records of customer interactions.
• Identify opportunities to enhance customer coverage.
• Collaborate with licensed team members.

Skills

Strong communication skills

Detail-oriented

Customer service experience

Ability to manage customer interactions

Consultative conversations around insurance products

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Warrington, PA

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Customer Service Representative – Insurance with In-Book Sales Opportunities Location Warrington | Full-Time Compensation Competitive Pay + Performance Bonuses + Licensing Support Available

Deliver Exceptional Service. Discover Growth Through Sales. Build a Career That Matters.

Are you someone who genuinely enjoys helping others—but also thrives when there’s an opportunity to grow and earn more? If you’re looking to build a career in a professional, people-first environment with the added bonus of in-book sales opportunities, this is your next step.

We’re looking for a Customer Service Representative who excels at relationship building and is eager to develop professionally. In this role, you’ll handle day‑day client support while identifying opportunities to offer additional coverage and protection from within our existing client base. This is more than a customer service job—it’s a chance to become a trusted resource in your community while gaining valuable sales experience.

What You'll Do

• Answer customer questions and provide prompt, friendly service
• Assist with policy updates, changes, and claims support
• Maintain accurate and organized records of customer interactions
• Support customer retention by identifying opportunities to enhance coverage or provide additional services
• Collaborate with licensed team members to deliver a seamless customer experience
• Grow into more sales-focused responsibilities based on performance and interest

Who You Are

• A strong communicator who listens with empathy and responds with professionalism
• Detail‑oriented, organized, and efficient in managing daily tasks
• Driven to grow, learn, and contribute to a winning team
• Customer service experience preferred (insurance background a plus)
• Confident and comfortable having consultative conversations around insurance products

Licensing Requirement

This position requires a Property & Casualty and Life & Health insurance licenses. If you are not currently licensed, you must be willing and able to obtain one within a specified timeframe. Employment is contingent upon obtaining the required license, and licensing support may be provided to qualified candidates.

Why You’ll Love It Here

• Competitive pay plus performance-based bonuses
• Paid training and licensing assistance
• Opportunity to advance into sales or account management roles
• Supportive and team‑oriented agency environment
• Make a real impact by helping clients feel protected and supported

If you're ready to deliver meaningful service while stepping into the world of insurance sales, apply today and become part of something rewarding.

Compensation $50,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none