Customer Service Representative

QVC Germany; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global retail firm in Liverpool seeks a Customer Service representative to join their dynamic team. You'll provide world-class customer service by addressing complex customer inquiries. The position offers flexible working arrangements with a mix of home and office-based options and a competitive hourly pay of £13.81. Candidates should possess strong communication skills and a passion for customer satisfaction. Joining this team means being part of an inclusive workplace with comprehensive benefits.

Benefits

30 days of annual leave

Home office options

Comprehensive health program

Employee assistance program

Paid volunteer hours

Qualifications

• Desire to deliver a first-class customer service experience.
• Experience using a computer is necessary in this role.

Responsibilities

• Handle inbound customer calls, resolving complex enquiries.
• Achieve individual performance targets while supporting team success.

Skills

First-class customer service

Experience interpreting and responding to customer questions

Computer proficiency

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.**Your Opportunity, Your Team*** The Customer Service representative supports our Customer Care Team in Knowsley, please view our to find out more about what it's like to work in our Contact Centre at QVC.* Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.* **Hourly Pay****** £13.81 per hour**Where You'll Work****Work from home approach (Minimum of first 3 months working onsite)**We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.**Contract type*** Permanent* Full-time**Work hours*** **On Call Evenings Monday - Sunday: 15:00-23:00,** with 2 weeks notice of shift.**What You'll Do*** In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.* Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.* To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include four weeks of training.**What You'll Bring*** The desire to deliver a first-class customer service experience.* Have experience interpreting and responding to customer questions.* Experience using a computer is necessary in this role.#INDOPS**Disability Confident Scheme**QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.Our **Total Rewards** package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screenWe’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!