CUSTOMER SERVICE REPRESENTATIVE

Ski Bartlett; Uxbridge; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading ski retailer in Uxbridge is seeking a full-time Customer Service Representative. This office-based role involves handling customer queries, providing pre-sales advice, and managing order administration. Strong communication skills and a commitment to excellent customer service are essential. Benefits include an employee discount, pension scheme, and flexible dress code.

Benefits

Employee discount after probation

Pension scheme

Free close-by parking

Casual dress code

Qualifications

• Ability to deliver excellent customer service.
• Strong written and verbal communication skills.
• Competent in using Word, Excel, and Outlook.

Responsibilities

• Respond to customer queries via email and telephone.
• Provide customer service and pre-sales advice.
• Place orders with trade suppliers.

Skills

Excellent customer service

Strong communication skills

Competent IT skills

Organisational skills

Tools

Word

Excel

Outlook

Job description

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Ski Bartlett

Customer Service Representative

Established in 1965, Ski Bartlett is one of the UK's most popular independent ski shops, with over 55 years of experience. We pride ourselves on our high standards, excellent customer service and the quality of our products. Over the years we have expanded our retail space to house a vast selection of ski products and our online presence is growing rapidly.

We are looking to recruit a full-time customer services representative to join our team of ski sales representatives. The role will be mostly office based, performing general order administration and customer service duties for both our retail and trade customers.

Typical Tasks

• Responding to customer queries received via email & telephone
• Following up new enquiries
• Providing customer service and pre-sales advice to our retail customers
• Placing orders with our trade suppliers
• Conducting research to provide answers for customers to resolve their issues
• Developing and maintaining good product knowledge, utilising our training facilities to learn more about the products we sell

Essential

• Ability and commitment to deliver excellent customer service
• Strong communication skills, both written and verbal
• Competent IT skills, including Word, Excel and Outlook
• Ability to work to deadlines and under pressure
• Confident, polite telephone manner
• Meticulous filing skills
• Organised approach to daily tasks
• Ability to prioritise tasks

Desirable

• Customer service background would be an advantage
• Good overall ski and/or snowboard experience
• Previous experience working in a retail environment
• Flexible, able to cope under pressure and adapt to changing priorities
• Relish the challenge of problem solving

Benefits

• Employee discount after successful completion of the probationary period
• Pension scheme
• Free close‑by parking
• Casual dress code

If you believe you are the right person for the role, we would love to hear from you.

Job Types: Full-time, Permanent

Salary: £18,000.00-£25,000.00 per year