Customer Service Representative

Lyreco; Telford; On-site; GBP 25,000; Full time

Job summary

A leading office supplies company located in Telford is seeking a full-time Customer Service Representative to deliver exceptional customer experiences. The role involves supporting customers, collaborating with sales teams, and maintaining records. Ideal candidates will have excellent communication skills and be organized, with a basic knowledge of SAP being advantageous. We offer a comprehensive benefits package including up to 38 days holiday and a supportive work environment.

Benefits

31 days holiday, rising to 38

Pension & Life Assurance Scheme

2 fully paid community volunteering days

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Ability to deliver high-quality customer experience.
• Proven capability to meet deadlines.
• Skills in maintaining customer records.

Responsibilities

• Provide unparalleled support to customers.
• Work with the sales support team.
• Promote products effectively.

Skills

Excellent communication skills

Telephone manner

Teamwork

Organisational skills

Computer literate

Tools

SAP

Job description

Customer Service Representative page is loaded## Customer Service Representativelocations: Telfordtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 2, 2026 (30 days left to apply)job requisition id: JR-1000027738**Customer Care Advisor****Location: Donnington- Telford****Salary: £24,570K per annum****Mon- Fri- 9am-5.30pm.****Full time- Permanent****Office Based Role.**As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service**As a Customer Service Advisor, you will be responsible for:*** Providing customers with the highest level of customer experience* Be able to work to deadlines, whilst providing a quality customer service* Updating and maintaining the customers records on an ongoing basis.* Provide support to sales support to our field based and inside sales teams* Promote products on call, in line with relevant promotional activity.**The ideal Customer Service Advisor will:*** Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues* Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.* Have the ability to work as part of a team and achieve common goals* Be highly organised with excellent attention to detail* Be computer literate* SAP experience, (desirable)As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.We’re committed to the wellbeing of all our staff and to the sustainability of our environment.Agency CV’s will not be accepted.#INDMPUKWith our core values of **Excellence, Passion, Respect** and **Agility** driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.