Customer Service Representative

Northgate Vehicle Hire Limited; Tees Valley; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading vehicle rental company in the UK is seeking a passionate Customer Service Representative to provide excellent service and resolve customer queries. The ideal candidate thrives in a team environment, is detail-oriented, and possesses strong communication skills. This role offers a starting salary of £23,874 with opportunities for advancement and a range of benefits including pension, life assurance, and employee discounts. Join a company committed to career development within a diverse and inclusive environment.

Benefits

Pension scheme

Life Assurance

Employee discounts

Monthly performance bonus

Annual leave starting at 24 days

Qualifications

• You are a customer-centric individual who consistently delivers excellence.
• You bring a keen eye for detail to ensure high levels of accuracy.
• You communicate effectively, ensuring clarity in every interaction.

Responsibilities

• Maintain a customer-first ethos for both internal and external customers.
• Resolve complaints and answer queries primarily through email or chat.
• Deliver a world-class level of customer service.

Skills

Customer centric mindset

Attention to detail

Effective communication skills

IT literacy

Team collaboration

Tools

Microsoft Office

Job description

Customer Service Representative

Reference: DEC20258175

Expiry date: 13:20, Fri, 30th Jan 2026

Location: Darlington Head Office

Benefits: Pension, Life Assurance and Retail & Company discounts

Salary - Starting at £23,874 + monthly performance bonus
Working Hours - Monday - Friday 8:00 - 18:00 on a 4-week rotation for work-life balance (no late evenings). Saturday working 8:00 - 12:00 (Work from Home)
Transport - Free onsite parking, discounted EV charging points, Cycle 2 work scheme, plus easy access via local train and bus routes

Join Northgate Vehicle Hire as a Customer Service Representative.

Are you a motivated individual with a keen eye for Customer Service and a passion for continuous improvement? Look no further!

We are looking for Customer Service Representatives who share our values and are driven to make an impact.

Priding ourselves on being a center of excellence, you’ll contribute to maintaining high standards for our customers, all while gaining valuable experience and shaping how we achieve our goals.

What’s in it for you:
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary - Starting at £23,874 with a dedicated Pathways programme to support you in your progression to achieve £26,304. There is also a generous monthly performance bonus and Employee of the month opportunities for all.
Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - Ageon employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
Family Friendly - Enhanced maternity and paternity leave, as well as fostering and adoption leave. We support with care of dependents and parental leave all covered in our Works Perks.

Role Profile:
Keeping customers moving smarter sits at the heart of what we do - it’s our purpose. How we do this is unique to each team, but every colleague across every business in our group plays a crucial part, including you! With opportunities across our back‑office functions you will be at the core of our central operations, keeping our customers on the road whilst delivering a world class level of customer service.

Customer Support Administration - These teams are the backbone of our operations, maintaining a customer‑first ethos for both our internal and external customers. Covering a range of activities from fines logging, payments and administration as well as resolving complaints and answering queries looking at charges presented to the customer, the roles within this function are the foundation of our business having a direct impact on our customers and organisations performance. With interactions being mainly via email or chat platform with limited telephony enquiries comes plenty of opportunity to utilise your power of the written word.

Bring your passion for great customer experiences, along with confident phone skills and clear written communication, to understand and respond to our customers' needs - all while working together towards our One Team, One Mission, One Outcome goal.

Our people are the driving force behind everything we do. From engagement initiatives to career progression, we’re committed to supporting your development every step of the way. In fact, over 90% of our team have earned promotions, with opportunities not only within our department but also across the wider Northgate business-including finance, sales, and branch operations.

About You

• You are a customer centric individual who consistently delivers excellence in everything you do.
• You bring a keen eye for detail with the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality.
• With good IT literacy, you can navigate your way around standard Microsoft packages with an ability and desire to learn new systems and ways of working.
• You’re passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes.
• You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction.
• You thrive in a team environment and build strong relationships across departments to drive shared goals.
• Your curiosity, resilience, and a proactive mindset sets you apart and drives your commitment to delivering exceptional service.

About Us

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well‑known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.