Customer Service Representative

Beauparc Group; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A resource recovery organization in Sheffield seeks a Customer Service Representative to provide exceptional support to customers. You will handle inquiries, resolve issues, and ensure customer satisfaction in a dynamic environment. No prior experience is needed, making it perfect for quick learners with excellent communication skills. Join us and contribute to a commitment to sustainability while developing your skills.

Qualifications

• No prior experience required, but the ability to learn quickly is essential.
• Demonstrated ability to engage with customers empathetically.
• Strong organizational skills for managing tasks effectively.

Responsibilities

• Answer incoming calls and direct to appropriate personnel.
• Engage with customers professionally, ensuring satisfaction.
• Provide accurate information about the organization and services.

Skills

Quick learner

Professional telephone manner

Knowledge retention

Attention to detail

Customer-focused mindset

Organizational skills

Proficient computer skills

Team collaboration

Effective communication skills

Ability to perform under pressure

Flexibility to adapt

Job description

About the Role

Join our team at Panda Waste and utilise your exceptional communication skills to deliver outstanding customer service. No prior experience is needed, as we welcome quick learners who are eager to develop their skills in a dynamic and supportive environment.

As a vital part of our Customer Service team, you will act as a support to customers throughout their interactions with The Panda Group. Your exceptional communication skills will be essential in providing accurate information, resolving queries, and addressing customer concerns.

Principal Accountabilities

• Utilise your excellent communication skills to answer incoming calls and direct them to the appropriate personnel.
• Engage with customers, both commercial and residential, in a professional and courteous manner, ensuring their satisfaction.
• Demonstrate your knowledge and attention to detail by providing accurate and comprehensive information about our organisation and services.
• Address customer service queries and complaints, collaborating with other departments to ensure timely resolution.
• Process customer-related queries and requests efficiently and consistently.
• Thrive in a flexible, multi-skilled environment and contribute positively to the team.
• Utilise your communication skills to make outbound courtesy calls, following up on customer complaints.

Skills Required

• Quick learner with the ability to adapt and develop new skills in a fast-paced environment.
• Possess a professional and friendly telephone manner, engaging customers with empathy and courtesy.
• Strong knowledge retention ability to provide accurate and detailed information to customers.
• Attention to detail to ensure precise and thorough customer service.
• Customer-focused mindset, dedicated to meeting and exceeding customer expectations.
• Excellent organisational skills to manage tasks and prioritise effectively.
• Proficient computer skills to navigate customer service systems efficiently.
• Ability to work collaboratively in a team environment, fostering a positive and supportive atmosphere.
• Effective communication skills, both verbal and written, to ensure clear and concise interactions with customers.
• Demonstrated ability to perform under pressure and remain calm and composed.
• Flexibility to adapt to different tasks and responsibilities within the working environment.

Schedule

Monday to Friday

About Us

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.

(DE&I Policy Statement)