Customer Service Representative

Waste Connections, Inc.; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A solid waste services company in Greater London is seeking a Customer Service Representative responsible for managing office operations, assisting customers, and promoting safety in the workplace. The ideal candidate should have 2 years of customer service experience, strong organizational skills, and proficiency in Microsoft Office applications. This role offers competitive wages up to £55k annually, comprehensive benefits, and opportunities for professional development.

Benefits

Retirement Plan with company match

Comprehensive Medical, Dental, Vision Benefits

Employee Assistance Program

Scholarship Opportunities

Employee Stock Purchase Plan

Life Insurance

Short-Term/Long-Term Disability Insurance

Qualifications

• Proven experience in office administration, event planning, or related roles.
• 2 years of experience in Customer Service or relevant operations experience.
• Strong organizational and multitasking skills with attention to detail.

Responsibilities

• Answer customer calls and process customer orders.
• Accept payments and research billing inquiries.
• Interact with customers to resolve problems or complaints.
• Perform data entry and maintain organized digital records.
• Manage cash deposit processes and prepare operational reports.

Skills

Office administration

Customer service experience

Event planning

Organizational skills

Multitasking

Verbal communication

Written communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Representative page is loaded## Customer Service Representativelocations: 7120-Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-95213# **Why Choose Us:**We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.General Description:Our priority is to make sure we hire professional Customer Service Representative that cares about the safety of our drivers and the service provided to the community. This multi-faceted role combines administrative skills with creativity and cultural leadership. The ideal candidate will be responsible for managing day-to-day office operations, coordinating internal events, maintaining accurate data records, and serving as a culture ambassador to foster a positive and inclusive workplace environment.As a Customer Service Representative with us, your key responsibilities will include:* Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.* Accepting payments from customers, researching customer billing inquiries and updating customer account information.* Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe environmentally sound solutions to service issues.* Accurately perform data entry and maintain organized digital records across operational platforms.* Review and audit AI-generated data to ensure accuracy, consistency, and compliance with internal standards.* Manage cash deposit processes, including preparation, reconciliation, and secure handling.* Support the Health & Safety Committee by coordinating events and meetings, tracking initiatives, and promoting safety awareness.* Plan and execute internal events that foster team engagement and reinforce a culture of safety and positivity.* Collaborate with cross-functional teams to ensure events align with company goals and values* Promote and uphold safety as the organization’s core value through daily practices and communications.* Generate, verify, and distribute operational reports using Trux and Ares systems.* Collaborate with department leaders to implement process improvements and support operational efficiency.**WHAT WE NEED FROM YOU:*** Proven experience in office administration, event planning, or related roles* 2 years of experience in Customer Service or relevant operations experience* Strong organizational and multitasking skills with attention to detail in a fast-paced setting.* Experience with Microsoft Word, Excel, and Outlook.* Excellent verbal and written communication skills.* Must be able to pass all pre-employment requirements**WHAT YOU’LL GET FROM US:*** Competitive Wages: up to 55k annually* Retirement Plan with company match – let us help you save for your future.* Comprehensive Benefits – Medical, Dental, Vision.* Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan.* Insurance Coverage – Life, Short-Term/Long-Term Disability.### *We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight.*### *Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.*# Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.# **Our Opportunities**BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.