Customer Service Representative

AMETEK, Inc.; Dronfield; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A global technology company is looking for a Customer Service Representative in Dronfield. This role involves maintaining customer satisfaction, managing order processes, and collaborating with teams to ensure efficiency. Ideal candidates should have experience in customer service, excellent communication skills, and proficiency in Microsoft Office. The position requires problem-solving abilities and effective relationship management. This role offers an opportunity to contribute to continuous improvement in the organization, ensuring customers' needs are met effectively.

Qualifications

• Experience in Customer Service environment.
• Strong communicator capable of influencing and asserting.
• Excellent computer skills, especially Microsoft Office.
• Understanding of sales and operations.

Responsibilities

• Serve as a contact for all subsidiary customers during order placement.
• Handle Inward Processing Relief and export license submissions.
• Collaborate with UK team members for continuity in service.
• Review and ensure compliance with contracts.
• Manage data entry into internal systems and databases.
• Achieve total customer satisfaction from order to delivery.

Skills

Attention to detail

Multitasking

Communication skills

Problem solving

Relationship building

Tools

SAP

Microsoft Office (Word, Excel)

Job description

Job Title: Customer Service Representative

Location: Dronfield Derbyshire, DBY, GB, S18 1DJ

Business Unit: Process, Measurement & Inspection

Posting Date: Feb 3, 2026

Job Description

The Customer Service Representative maintains customer satisfaction through the provision of high levels of service ensuring departmental efficiency at all times and to act as the voice of the customer throughout the organisation.

Key Responsibilities

• Provide single point of contact for all LAND subsidiary customers at order placement stage.
• Direct handling of IPR (Inward Processing Relief) and export license submissions with HMRC (UK Revenue & Customs), which require local knowledge and timley interaction with UK authorities.
• Cross-training and collaboration with other UK team members to maintain resilience and continuity in customer service operations
• Manage contract review process to ensure compliance to Lands T & C’s and DLA process.
• Review interpret and enter data into internal databases, ERP or CRM tools
• Ensures effective fulfilment of order requirement across all relevant departments in the business.
• Ensures total customer satisfaction from initial order placement to delivery and payment.
• Promote/participate continuous improvement in customer service standards to increase profitability.
• Participates and provides expertise as a member of the customer service team to improve the accuracy, efficiency and responsiveness of customer service.
• Ensures and provides a quality service for both internal and external customers
• Managing customer complaint process through to resolution.
• Other tasks assigned by Supervisor from time to time.

Key Competencies

• Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.
• A positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
• Demonstrates good judgement in analyzing information to make routine decisions.
• Co-operates and collaborates with colleagues, cross functionally, to support the sales process.
• Open to receiving feedback and applying/integrating the feedback in an effort to improve results.
• Strong in building relationships and able to communicate at all levels
• Good team player but also able to work on own initiative.
• Good problem solving skills.

Experience, Qualifications & Personal Attributes

• Experience in Customer Service environment.
• Strong communicator with the ability to influence and be assertive
• Accounting competency for investigation and processing credits
• Understanding of sales and operations
• Outstanding customer service and relationship building
• Excellent computer skills – Microsoft Office to include Word and Excel. SAP knowledge desirable.

Company Information

Established in 1947 LAND®, a business of AMETEK Inc., is a world leader in infrared temperature measurement, combustion efficiency and environmental emissions monitoring systems. LAND® solutions are used by our global customer base in many applications including steel, aluminum and glass manufacturing, power generation and the petrochemical industry. Our broad range of products enable our customers to control and monitor their processes safely and efficiently, improve quality and reduce waste. LAND® is part of the Process Measurement and Inspection (PM&I) Business Unit with its sister companies Surface Vision and Micro-Poise.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.