Customer Service Representative

Everywhen; Darwen; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A leading benefits consultancy in Darwen is seeking a dedicated Customer Service Support to assist Employee Benefit Consultants. The role involves providing excellent customer service, managing client queries, and supporting administrative duties. Ideal candidates should enjoy teamwork and be committed to achieving shared goals. The position offers a salary of up to £24,000 per annum, hybrid working options after training, and a supportive work environment.

Benefits

Employee benefits package

Hybrid working option after training

Responsibilities

• Provide customer service and support to Employee Benefit Consultants.
• Act as the first point of contact for client and insurer queries.
• Assist with administration duties such as invoicing and claims.
• Enjoy working in a team to achieve goals.

Skills

Customer service

Team collaboration

Administration skills

Job description

Location: Darwen

Salary: up to £24,000 p/a

Hours: 37.5 hours a week, Monday to Friday, no weekends or evenings. Full training provided.

Benefits: Towergate Employee Benefits, the UK’s largest independent Insurance Brokers. Hybrid option after training.

Role responsibilities:

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy and new business.
• Support with administration duties such as invoicing, accounts, claims, underwriting.
• You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.

Welcome and supported by Towergate Employee Benefits, part of our Everywhen family, an organisation that cares about you as a person and your wellbeing.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.