Customer Service Representative

The Ardonagh Group; Darwen; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A prominent insurance brokerage in Darwen is seeking a Customer Service Representative to provide excellent support to clients and insurers. This role offers a salary up to £24,000 p/a with full training provided. You'll have the option to work in a hybrid model after the probation period, ensuring a work-life balance. The successful candidate will enjoy being part of a supportive team dedicated to achieving shared goals.

Benefits

Full training provided

Supportive team environment

Hybrid working option after probation

Qualifications

• Enjoy working in a team and supporting each other.
• No experience necessary; full training provided.

Responsibilities

• Provide support to Employee Benefit Consultants, clients, and insurers.
• Be the first point of contact for client and insurer queries.
• Support with administration duties like invoicing and claims.

Skills

Customer service orientation

Teamwork

Job description

We’re on the hunt for a talented Customer Service Representative to join our growing team. You’ll work Monday to Friday, 37.5 hours a week, no weekends or evenings! No experience necessary as we will provide you with full training. We offer a basic salary of up to £24,000 p/a. You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers – Towergate Employee Benefits.

Initially you will work from our centrally located office in Darwen alongside our welcoming and supportive team. Once you’re feeling confident and your training and probation period is complete, this role will become hybrid if you wish, where you’ll have the option to work just 3 days in the office and 2 days from home every week.

Responsibilities

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e‑mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration duties such as invoicing, accounts, claims and underwriting.
• You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.

What we offer

In return you will be welcomed and supported by Towergate Employee Benefits, part of our Everywhen family, an organisation that cares about you as a person and your wellbeing.

Equal Opportunity

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here to see our standard benefits page.