Customer Service Representative

PIB Group; Croydon; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading insurance group in Croydon is seeking a Customer Service Representative to deliver exceptional service to a variety of clients. You will handle customer inquiries through various contact methods, ensuring a clear and professional communication. The ideal candidate will have a passion for customer service, be computer literate, and possess strong rapport-building skills. This role offers a competitive salary within a supportive team environment, focused on professional development and career growth.

Benefits

Collaborative working environment

Competitive salary and benefits package

Professional development opportunities

Qualifications

• Passion for customer service.
• Demonstrate use of MS Office.
• Ability to build relationships with customers.

Responsibilities

• Communicate with customers via phone, email, and Live Chat.
• Provide product information to customers.
• Deliver against Key Performance Indicators.

Skills

Customer service passion

Computer literate (MS Office)

Rapport building skills

Positive can-do attitude

Job description

Customer Service Representative page is loaded## Customer Service Representativeremote type: On-sitelocations: UK - Croydon - Knollys Housetime type: Full timeposted on: Posted Todayjob requisition id: JR101907Morton Michel, the UK’s leading childcare insurance specialist and part of PIB Group are growing and looking for a Customer Service Representative to help us deliver exceptional customer service to nurseries, childminders, out-of-school clubs, and wider childcare and education clients.You will provide timely, accurate and professional customer service to policyholders, brokers and partners for Morton Michel products and services. Handle enquiries via phone, email and web chat, ensuring excellent customer experience while following procedures, systems and regulatory requirement.**What you’ll be doing:*** Communicate with customer using a variety of customer contact systems, e.g. phone, e-mail, Live Chat, to sell, retain and transact policies* Provide customers with relevant product information that is clear, fair, and not misleading allowing them to make an informed decision* Deliver against a set of Key Performance Indicators that will be provided to you by your line manager* Provide a great customer experience that enables higher sales conversion, retention performance and customer satisfaction scoring**What we’re looking for:*** A passion for Customer Service* Computer literate – demonstrate use of MS Office* Rapport building skills to be able to speak with our customers and build relationships* Can-do positive attitude towards customers and team member alike**What You Will Get:*** A collaborative and supportive working environment where your contribution is valued.* The opportunity to work as part of a dynamic and supportive team within a leading insurance group.* A competitive salary and benefits package.PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!**Inclusion & Accessibility**We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to **[e-mail]**