Customer Service Pro - Life & Pensions (Mon-Fri)

Diligenta Limited; Basingstoke; On-site; GBP 25,000; Full time

Job summary

A leading outsourced administration services provider in Basingstoke is hiring a Customer Service Representative. The role involves assisting customers with their financial services such as life assurance and pensions, ensuring a high-quality customer experience. No prior financial services experience is required as comprehensive training will be provided. We offer a supportive culture, competitive benefits, and opportunities for personal and career development. Join our innovative team and help us make a positive difference to millions of customers.

Benefits

31 days annual leave

Annual discretionary bonus

Contributory pension scheme

Wellbeing programme

Personal and career development opportunities

Qualifications

• Passionate about delivering a seamless customer experience.
• Excellent listeners with strong verbal and written communication skills.
• Great problem solvers and flexible in adapting to changes.

Responsibilities

• Handle calls to and from customers about their financial services.
• Ensure a seamless experience for customers during significant life moments.

Skills

Empathy and respect

Verbal and written communication

Problem-solving

IT application proficiency

Microsoft Office proficiency

Job description

A leading outsourced administration services provider in Basingstoke is hiring a Customer Service Representative. The role involves assisting customers with their financial services such as life assurance and pensions, ensuring a high-quality customer experience. No prior financial services experience is required as comprehensive training will be provided. We offer a supportive culture, competitive benefits, and opportunities for personal and career development. Join our innovative team and help us make a positive difference to millions of customers.