Customer Service Operator – Manchester

Europa Worldwide Group; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A logistics operator in Manchester is seeking a Customer Service Operator to build and maintain relationships with customers. The ideal candidate will manage operations in their portfolio, ensuring service levels and financial targets are met. Responsibilities include serving as the main contact, managing the customer service cycle, and engaging proactively with clients. A strong personality with at least 2 years of experience and good numerical skills is needed. The role offers a competitive salary and hybrid working opportunities.

Benefits

Competitive Salary Package

Hybrid work model

Generous annual leave

Employee wellbeing programme

Referral rewards

Qualifications

• At least 2 years Commercial Office experience, ideally in logistics.
• Excellent communicator dedicated to customer service.
• Desire to improve gross profit margins.

Responsibilities

• Serve as the first point of contact for your customer portfolio.
• Communicate updates to customers via phone or email.
• Manage the customer service cycle ensuring compliance with HMRC.
• Generate quotes for diverse customer requirements.
• Ensure commodity codes and invoices are correct.

Skills

Strong personality

Time management

Communication skills

Numerical skills

Proactive customer engagement

Job description

Overview

We are looking for a Customer Service Operator to join our branch in Manchester. You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

Responsibilities

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Communicate updates for customers through phone or email.
• Manage the customer service cycle from start to finish ensuring information required to prepare quotes and process consignments is compliant with HMRC customs.
• Provide a variety of quotes to customers to best service their requirements in an ever-changing scenario.
• Ensure commodity codes and invoices are correct and processed for dispatch.
• Be proactive in approaching and engaging with existing customers to generate income.
• Respond in a timely manner to problems or concerns from customers within the required turnaround time.

Ideal Candidate

• Strong, confident personality with an internal sales background and/or customer service background.
• Time management and communication skills (face-to-face and over the phone).
• A good head for numbers.
• At least 2 years Commercial Office experience; ideally some exposure to a logistics industry role (not essential).
• Excellent communicator with dedication to excellent customer service.
• A desire to improve gross profit margins.

Benefits

• Competitive Salary Package
• Hours Monday to Friday 9am to 5.30pm
• Hybrid: Work from home on Fridays after probation
• Onsite amenities: Free car parking
• Benefits portal with exclusive discounts and wellbeing resources
• Generous Time Off: 25 days of annual leave plus UK bank holidays
• Enhanced Family Leave: Maternity, paternity, and adoption pay
• Wellbeing focus: Employee wellbeing programme
• Referral Rewards: Earn up to £1000 by referring a friend
• Work-Life Balance: Supportive working culture
• Recognition Programs: Charity 50-50 and long service awards

About Europa Worldwide Group

Europa Worldwide Group is an ambitious independent logistics operator with three divisions: Europa Road, Europa Air & Sea, and Europa Warehouse. The group has been featured in The Sunday Times Top Track 250 for three years, with 15 UK and Ireland sales offices and international sites including Europe, Hong Kong, China, India, and Dubai.

Note on consent and equality: By submitting your CV you consent to Europa Worldwide Group Ltd and its subsidiaries holding your personal data. Our recruitment practices comply with General Data Protection Regulations. Europa Worldwide Group is committed to equality of opportunity for all staff.