Customer Service Manager – Lead Public Utility Team

Chestermetrosc; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public service district in England is seeking a Customer Service Manager to oversee the customer service department. The role includes managing staff, developing policies, and ensuring high customer satisfaction. Candidates should have a Bachelor's degree and at least 3 years of management experience in customer service. A competitive benefits package is offered, including health insurance and retirement benefits, emphasizing the organization's commitment to quality service.

Benefits

Vacation/sick leave

Holiday pay

Health insurance

Retirement benefits

Qualifications

• Minimum 3 years of management experience in customer service.
• Proven ability to handle escalated customer issues professionally.
• Experience leading a team of 4 or more.

Responsibilities

• Lead and supervise the customer service team.
• Develop and implement customer service policies and procedures.
• Collaborate with departments to improve service delivery.

Skills

Leadership skills

Communication skills

Problem-solving

Customer-first mindset

Experience in managing a team

Education

Bachelor’s degree in Business Administration, Public Administration, Communications

Tools

Customer service software

Microsoft Office Suite

Job description

A public service district in England is seeking a Customer Service Manager to oversee the customer service department. The role includes managing staff, developing policies, and ensuring high customer satisfaction. Candidates should have a Bachelor's degree and at least 3 years of management experience in customer service. A competitive benefits package is offered, including health insurance and retirement benefits, emphasizing the organization's commitment to quality service.