Customer Service Manager

Crossfit Ireland; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A UK-based company is seeking an experienced Customer Service Manager to lead a small, high-performing team. You will manage day-to-day service operations, oversee the CRM system, and ensure customers receive a consistently excellent experience. The ideal candidate will have proven experience in leadership and B2B customer operations. This role offers hybrid working, 25 days holiday, and professional development opportunities.

Benefits

25 days holiday plus bank holidays

EV Salary Sacrifice Scheme

Company Pension

Private healthcare or wellbeing support

Ongoing professional development opportunities

Qualifications

• Proven experience leading a customer service or sales support team.
• Strong understanding of CRM systems.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead, coach and develop a team of customer service professionals.
• Manage all incoming customer queries, orders and after-sales requests.
• Handle customer escalations and complex problem resolution.

Skills

Leadership

Customer Relationship Management

Communication

Analytical skills

Organizational skills

Tools

Salesforce

HubSpot

Job description

Join to apply for the Customer Service Manager role at Crossfit Sandyford.

Pimlico Banks Recruitment are working with a respected UK business seeking an experienced Customer Service Manager to lead a small, high‑performing team supporting customers, sales, and operational delivery.

Role Overview

This is a hands‑on leadership role where you will manage day‑to‑day service operations, oversee the CRM system, and ensure customers receive a consistently excellent experience.

As Customer Service Manager, you will lead a team – covering sales support, order processing, and customer relationship management. You’ll act as the main escalation point for customer issues and work closely with internal departments to maintain high service standards.

Key Responsibilities

• Lead, coach and develop a team of customer service professionals
• Manage all incoming customer queries, orders and after‑sales requests
• Oversee and maintain the company CRM to ensure data accuracy and workflow efficiency
• Handle customer escalations and complex problem resolution
• Collaborate with sales, operations and finance to deliver a seamless customer experience
• Track and report on service metrics such as SLAs, response times and satisfaction levels
• Drive process improvements to enhance team performance and service quality
• Support sales support functions to enable smooth order flow and client communication

About You

You will be an experienced Customer Service Manager, Customer Services Manager, or Sales Support Manager with a strong background in B2B customer operations. You’ll bring a balance of leadership, commercial awareness and customer focus.

Essential Skills And Experience

• Proven experience leading a customer service or sales support team
• Strong understanding of CRM systems (Salesforce, HubSpot or similar)
• Excellent communication and stakeholder management skills
• Ability to manage customer escalations calmly and effectively
• Strong organisational and analytical skills
• Experience working cross‑functionally with sales, logistics and finance

Whats On Offer

• Hybrid working pattern (4 office and 1 home initially then 3/2)
• 25 days holiday plus bank holidays
• EV Salary Sacrifice Scheme
• Company Pension
• Private healthcare or wellbeing support
• Ongoing professional development opportunities

Why Apply?

This is an exciting opportunity to take ownership of a key function within a growing, forward‑thinking business. You’ll have the autonomy to improve systems, processes and customer experience while leading a capable and motivated team.

If you are an experienced Customer Service Manager, Customer Services Manager, or Sales Support professional looking for a rewarding leadership role, apply now for immediate consideration.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service

Industries

Administrative and Support Services