Customer Service Manager

Pioneer Veterinary Products Ltd; Canterbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading veterinary services provider in Canterbury is seeking an experienced HR & Business Projects Manager to enhance customer satisfaction and lead service operations. The ideal candidate will have expertise in customer service management and strong analytical skills to improve processes. This full-time position offers a dynamic work environment focused on client needs and team leadership.

Qualifications

• Expertise in customer service management, support, and satisfaction.
• Strong analytical skills for interpreting data and improving processes.
• Excellent verbal and written communication skills.

Responsibilities

• Lead customer service operations and manage the support team.
• Ensure customer satisfaction is prioritized in every decision.
• Analyze customer feedback data to enhance services.

Skills

Customer Service Management

Analytical Skills

Communication skills

Leadership Abilities

Job description

HR & Business Projects Manager at Pioneer Veterinary Products | Leading Strategic Business Projects, Talent Growth & Organisational Development

Company Description

Pioneer Veterinary Products is a trusted partner to veterinary professionals, offering a comprehensive range of consumables and equipment through a single, reliable source. With decades of experience and a team that includes veterinary professionals, we provide superior product support and understand the challenges of clinical life. We are committed to enhancing efficiency with tailored automation solutions, saving time and allowing veterinary teams to focus on patient care. Our priority is to offer fast, dependable service, same-day dispatch for orders, and solutions tailored to the unique needs of each practice. At Pioneer, we aim to be by your side, providing consistent and reliable support to help your practice thrive.

Role Description

This is a full-time, on-site Customer Service Manager role based in Canterbury, Kent. The role involves leading customer service operations, ensuring customer satisfaction is at the heart of every decision, and resolving any customer concerns with professionalism and efficiency. Responsibilities include managing a customer support team, analysing customer feedback data to improve services, and ensuring effective communication with clients to address their needs and queries.

Qualifications

• Customer Service Management, Customer Support, and Customer Satisfaction expertise
• Strong Analytical Skills for interpreting data and improving processes
• Excellent Communication skills, both verbal and written, to effectively interact with clients and team members
• Proven leadership abilities to manage and guide a team effectively
• Experience in a customer service role, within a veterinary or healthcare setting, is an advantage

Seniority level

Mid‑Senior level

Employment type

Full‑time

Industries

Veterinary Services