Customer Service Executive – Retail, Hybrid & Career Growth

Secure Trust Bank PLC; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Cardiff is seeking a Customer Service Executive to enhance customer experiences and provide day-to-day assistance. This role emphasizes customer focus and teamwork within a hybrid work model. You will receive extensive training to develop your skills and career in financial services. The position offers a competitive salary, annual bonus scheme, and a range of benefits including generous annual leave and a matched pension scheme.

Benefits

Annual bonus scheme

Life assurance

Matched pension contributions

25 days annual leave plus bank holidays

Flexible benefits

Online GP/Physio service

Free fruit and hot drinks

Paid volunteering days

Free parking

Qualifications

• Flair for customer service and ability to build relationships.
• Good attention to detail.
• Desire to build a career in financial services.

Responsibilities

• Assist customers with their queries and day-to-day transactions.
• Provide excellent customer outcomes and service.
• Work a flexible shift pattern and participate in training.

Skills

Customer focus

Attention to detail

Proactive attitude

Teamwork

Job description

A leading financial services firm in Cardiff is seeking a Customer Service Executive to enhance customer experiences and provide day-to-day assistance. This role emphasizes customer focus and teamwork within a hybrid work model. You will receive extensive training to develop your skills and career in financial services. The position offers a competitive salary, annual bonus scheme, and a range of benefits including generous annual leave and a matched pension scheme.