Customer Service Coordinator- Hoveringham

Forterra plc; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials manufacturer in the UK is seeking a Customer Service Coordinator for its Hoveringham site. The successful candidate will be responsible for processing customer orders, liaising effectively with clients, and providing after-sales support. Ideal applicants will possess strong negotiation and communication skills, alongside attention to detail and proficiency in Microsoft Office. This role offers a competitive salary, benefits package, and potential for personal development within the company.

Benefits

Competitive Salary and Benefits package

Life Assurance and Company Pension Scheme with up to 10% employer contribution

Gym benefit

Cycle 2 Work Scheme

Access to Employee Assistance Programme

Employee Referral Scheme

Service Awards

Holiday Exchange Scheme

Financial Wellbeing Program

Personal development and opportunities for progression

Qualifications

• Previous experience in customer service is preferred.
• Ability to handle customer enquiries professionally.
• Capable of managing multiple tasks effectively.

Responsibilities

• Process customer orders efficiently within lead times.
• Liaise with customers to ensure complete order data.
• Provide after sales support for delivery enquiries.
• Assist in negotiation of order expectations.
• Contribute to improvements in business processes.
• Record relevant KPIs for performance tracking.

Skills

Strong customer handling and negotiation skills

Effective verbal and written communication skills

Excellent telephone manner

Attention to detail

Ability to work on own initiative

Working knowledge of Microsoft Outlook, Word, and Excel

Excellent organisational skills

Job description

Customer Service Coordinator- Hoveringham

Job Description

Posted Thursday 18 December 2025 at 01:00 | Expires Saturday 17 January 2026 at 00:59

We are currently looking for an enthusiastic individual to join our Bison Flooring Customer Service team in the position of Customer Service Coordinator based at our Hoveringham site.

The main responsibility is to process customer orders within relevant lead times and role guidelines.

Your duties would include but not limited to the following:

• ORDERS – Managing the complete contract review and prompt processing of customer orders, resolving any order queries in a timely manner.
• COMMUNICATION – Liaising with customers to ensure their order provides all the data needed to process this.
• AFTER SALES SUPPORT – Supporting the customer with any enquiries that have regarding the delivery of their order.
• CUSTOMER SERVICE
• NEGOTIATION – Order negotiation with customers to manage expectations.
• CONTINUOUS IMPROVEMENT – Actively contribute to improvements in business processes and procedures.
• INFORMATION – Record relevant KPI’s to enable individual and team performances to be collated.

About You:

• Strong customer handling and negotiation skills
• Effective verbal and written communication skills
• Excellent telephone manner
• Attention to detail and the ability to produce highly accurate work.
• The ability to work on own initiative.
• Working knowledge of Microsoft Outlook, Word and Excel
• Excellent organisational skills

What We Can Offer You:

• Competitive Salary and Benefits package
• Life Assurance and Company Pension Scheme up to 10% employer contribution
• Gym benefit and Cycle 2 Work Scheme
• Access to Employee Assistance Programme for self and family members
• Employee Referral Scheme
• Service Awards
• Holiday Exchange Scheme
• Financial Wellbeing Program
• Personal development and opportunities for progression

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast and the iconic London Brick.

Our complete product range comprises of clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.

Forterra’s purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects.

We are proud to be at the forefront of the industry's safety standards and are committed to achieving zero harm in our workplaces.