Customer Service Coordinator

Scientific Laboratory Supplies Limited; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supplier of laboratory equipment in the UK is seeking a Customer Sales Coordinator who is passionate about delivering exceptional customer service. The role involves handling customer queries, processing orders, and ensuring a smooth customer experience. This full-time position offers competitive salary, benefits, and opportunities for growth within a supportive team environment.

Benefits

Competitive salary

25 days annual leave plus Bank Holidays

Company pension

Enhanced Maternity and Paternity leave

Company profit bonus schemes

Career opportunities for development and progression

Work life balance – Monday-Friday working

Qualifications

• Passionate and enthusiastic about customer service.
• Ability to thrive in a busy environment.
• Excellent communication skills with all stakeholders.

Responsibilities

• Deliver exceptional customer service.
• Handle customer queries via calls and emails.
• Process orders and customer returns.

Skills

Customer service

Problem-solving

Attention to detail

Communication skills

Job description

Overview

Are you an enthusiastic and energetic Customer Sales Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.

We have an exciting opportunity for a Customer Sales Coordinator to join our innovative and fast-paced business on a permanent basis. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

Responsibilities

• Delivering second-to-none customer service to the customers, dealing with a wide range of day-to-day queries around orders, products and returns.
• Communicating clearly and working closely with your Sales Manager.
• Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
• Handling customer calls and emails in relation to orders, delivery and general enquiries.
• Ordering processing and fulfilment for assigned customers.
• Processing customer returns.

The Ideal Candidate

• A passionate and enthusiastic Customer Sales Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
• Committed to providing an outstanding customer journey.
• Ability to thrive in a busy environment.
• Great attention to detail.
• The ability to keep calm under pressure and be able to prioritise and reprioritise your day.
• Being able to work on your own initiative is essential as you will be largely managing your own workload; it is key you are a team player to muck in and support your colleagues at busy times.
• Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
• Ability to think on your feet in a fast-paced environment.

About us

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying a wide range of sectors provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

With customers all over the UK, we are a stable and growing company who have an excellent reputation in the market. We proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures.

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as you find your feet in the role.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Benefits

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Company pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Career opportunities for development and progression
• Work life balance – we work Monday-Friday to serve our customers

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Sales

Industries

• Transportation, Logistics, Supply Chain and Storage
• Biotechnology Research