Customer Service Assistant - Lancaster and Oxenholme - Talent Bank - Various roles

Avanti West Coast; Lancaster; On-site; GBP 20,000 - 24,000; Part time

Job summary

A prominent transport company is seeking enthusiastic individuals to join their Talent Bank as Customer Service Assistants in Lancaster. Successful candidates will provide excellent customer service, ensure safety at the station, and assist travelers. Benefits include free travel for you and your dependents, a pension plan, and up to 37 days of holiday. Ideal candidates are passionate about service and committed to safety and integrity.

Benefits

Final salary pension

Free travel for yourself and dependents

Privilege Travel card

30 days holiday, increasing with service

10 free journeys on other train operators

Qualifications

• Passionate about delivering excellent customer service.
• Integrity in actions and decisions.
• Ability to work in a team and support colleagues.

Responsibilities

• Provide travel assistance and information to customers.
• Ensure the safe dispatch of services.
• Conduct safety checks at the station.
• Act as an ambassador for the company.

Skills

Customer service

Problem solving

Safety awareness

Communication

Job description

Overview

Our stations team at Lancaster and Oxenholme are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants.

At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.

Are youPASSIONATEabout delivering excellent customer service withINTEGRITY? Do you have anAMBITIOUSdrive to make a genuine difference to others?

Then THIS is THE opportunity for YOU!

Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants areCOMMITTEDto keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.

In this role you can bring yourAUTHENTICself to make our customers experience memorable as they travel through our stations.We want you to be you!

Responsibilities

• Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
• Take initiative in problem solving and providing reassurance to customers.
• Ensure the safe and punctual dispatch of all services.
• Keep colleagues and customers safe through completing safety checks on the station.
• Be an ambassador for the company by going above an beyond for our customers.

If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for.

Take a look at therole profilehere.

Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided.

If successful with your application you will be placed in aTalent Bankand offered a role as and when they arise.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

If this opportunity excites you then we want to hear from you! Take a look at theRole Profileand apply now to join our team and make a difference at Avanti West Coast.

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Our Avanti West Coast Values

Passionate-We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

We reserve the right to withdraw this advert at any time due to high volumes of applications