Customer Service Assistant (Arcades)

HB Leisure Ltd; Alton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading leisure company is seeking enthusiastic individuals for the role of Customer Service Assistant (Arcade Host) at a historic theme park in Alton, UK. The position involves delivering excellent guest service, managing prize inventory, and maintaining arcade cleanliness. Ideal candidates will have great communication skills and a passion for hospitality. The role offers flexible working hours, a daily bonus scheme, and opportunities for growth in a fun environment.

Benefits

Daily Bonus Scheme

Flexible working hours

Discounts at retailers

Free onsite parking

Qualifications

• Great communication skills and a positive, outgoing personality.
• Reliable and responsible with a strong work ethic.
• Passion for hospitality and creating joyful moments.

Responsibilities

• Welcome guests and provide great customer service.
• Manage and restock prize inventory.
• Ensure cleanliness and tidiness of the arcade.

Skills

Customer service

Communication skills

Positive personality

Ability to thrive in fast-paced settings

Job description

Overview

Interested in working in the UK’s No.1 theme park? Are you wanting to work in a historic scenic site with over 200 years of history? Does the idea of making a customer’s day memorable excite you? Then this is the role for you!

HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Arcade Host) at Alton Towers Resort.

As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Arcade.

Responsibilities

• Welcome guests and provide great customer service
• Manage and restock prize inventory
• Ensure the cleanliness and tidiness of the arcade and games
• Report any machine issues and needed repairs to management
• Support general arcade operations

About HB Leisure

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here at HB Leisure, we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!

What we offer

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus(Subject to T&C's)
• Discounts to hundreds of tops retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
• 20 x tickets for you, your friends and family to all UK Merlin attractions, issued on successful completion of probation. (40 tickets for permanent roles)
• Subsidised food and drink on shift in our onsite canteen.
• 10% discount in retail and food & beverage units across Merlin sites.
• Access to discounted employee bus service.
• Free onsite parking, both on shift and when visiting the park as a guest.
• Access to employee exclusive events, such as Scarefest preview night.

Person Specification

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast-paced, outdoor setting all year round
• Are able to offer good availability on weekdays and weekends (including bank holidays)
• Be able to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skillsthat will be recognised throughout your career!