Customer Service Assistant

Co-Operative Energy Ltd; Shrivenham, Bletchingdon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused cooperative located in Shrivenham is seeking a Customer Service Assistant. This role involves ensuring customers have an excellent store experience, maintaining stock, and providing speedy service, which may include evening and weekend shifts. Ideal candidates will be customer-focused, resilient, and confident communicators. The position offers various employee benefits, including discounts, annual leave, and personal development opportunities.

Benefits

Employee Discounts up to 60% off Childcare

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Development Plans

Enhanced Maternity, Paternity and Family leave

Qualifications

• Ability to deliver excellent customer experiences.
• Confident in listening and interacting with customers.
• Willingness to support colleagues during demanding times.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Replenish stock to keep products available.
• Maintain a welcoming and presentable store at all times.

Skills

Customer focused

Strong communication skills

Enthusiastic

Resilience under pressure

Approachable

Job description

Being a Customer Service Assistant with Your Co-op is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Customer Service Assistant would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Who are we looking for?

Our ideal candidate will be:

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at [e-mail]