Customer Service Assistant

Adaptive; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A creative design firm in London is seeking a Customer Services & Design Assistant to support customer inquiries while developing design skills. This entry-level role offers full training in design software and encourages a positive, team-oriented work environment. Ideal candidates will be enthusiastic and ready to learn, with some experience in customer service preferred.

Benefits

Full training in design software

Career development opportunities

Supportive work environment

Staff discounts on products

Qualifications

• Previous experience in customer service is preferred but not essential.
• Good communication skills, both written and verbal.
• Basic IT skills (Microsoft Office, email, etc.).
• Willingness to learn VCarve software and other design tools (training provided).
• Eye for detail with a creative mindset.
• Strong teamwork skills and the ability to pitch in where needed.

Responsibilities

• Answer customer enquiries via phone, email, and in-person.
• Provide information on products, prices, and lead times.
• Process orders from enquiry to completion.
• Deal with any issues or complaints in a helpful and professional manner.
• Learn how to use VCarve software to prepare design layouts.
• Assist with admin tasks including updating systems, scheduling, and invoices.

Skills

Customer service experience

Good communication skills

Basic IT skills

Willingness to learn design software

Creative mindset

Strong teamwork skills

Tools

Microsoft Office

VCarve design software

Job description

Role Title: Customer Services & Design Assistant

Location: Planet Neon

Overview

Planet Neon is looking for a friendly, enthusiastic, and adaptable individual to join our team as a Customer Services & Design Assistant. This role combines day-to-day customer support with creative design responsibilities. You don’t need to be an expert in design software yet — full training will be provided in VCarve so you can develop the skills needed to prepare design files for neon signage. What matters most is a willingness to learn, work as part of a team, and bring a positive attitude to everything you do.

Responsibilities

• Customer Service
• Answer customer enquiries via phone, email, and in-person.
• Provide information on products, prices, and lead times.
• Process orders from enquiry to completion.
• Deal with any issues or complaints in a helpful and professional manner.
• Build and maintain good relationships with customers.
• Design & Technical
• Learn how to use VCarve software to prepare design layouts.
• Turn customer ideas into accurate, production-ready designs (with training and support).
• Work closely with the production team to ensure designs are practical and achievable.
• Keep design records and files organised.
• General Support
• Assist with admin tasks including updating systems, scheduling, and invoices.
• Support colleagues across the business when needed.

Skills & Experience

• Previous experience in customer service (preferred but not essential).
• Good communication skills, both written and verbal.
• Basic IT skills (Microsoft Office, email, etc.).
• Willingness to learn VCarve software and other design tools (training provided).
• Eye for detail with a creative mindset.
• Strong teamwork skills and the ability to pitch in where needed.

Personal Attributes

• Enthusiastic, eager to learn, and open to training.
• Friendly, approachable, and customer-focused.
• Team player who enjoys working with others to get the job done.
• Positive attitude and energy, even when things get busy.

Benefits

• Full training in VCarve design software and neon production.
• Career development opportunities in both customer service and design.
• A creative, supportive, and team-focused work environment.
• Staff discounts on products.

Seniority level: Entry level

Employment type: Full-time