Customer Service Assistant

CVS Limited; Diss; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading veterinary service provider is seeking both full-time and part-time Customer Care Advisors in Diss. The role involves responding to customer queries via phone and chat, striving for service excellence. Ideal candidates are people-oriented, possess outstanding communication skills, and can engage effectively with customers. This position offers a salary of £12.21 per hour, flexible working options after initial training, and various benefits including generous holiday allowances and professional development opportunities.

Benefits

Up to 6.6 weeks holiday

Flexible benefits like GymFlex

Heavily discounted pet healthcare

Continued professional development

Qualifications

• Experience in a customer service role is preferred.
• Ability to manage multiple systems during calls.
• Strong verbal and written communication skills.

Responsibilities

• Answer telephone calls and live chats throughout the day.
• Resolve customer issues efficiently.
• Accurately record details of enquiries.

Skills

Communication skills

Active listening

IT skills

Customer engagement

Job description

We have exciting opportunities for both Full-time & Part-time Customer Care Advisors to join Animed on a permanent basis.

Shift Patterns Available -

Full time:

• Monday to Friday (5 x 8 hour shifts) but working a Saturday is an option if this works best for you

Part Time:

• Lunch covers/flexible hours
  Preference of cover between;
  10–3 | 11–4 | 12–5
• Weekend work from 16 hours upwards

Location: Training will require 2 weeks onsite in Diss then Hybrid options– for Full time we usually have 3 days in office, remainder from home – flexible for part time support.

In this role, you will work as part of a contact centre team to ensure customer queries and orders are efficiently responded to and resolved.

Animed was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK.

Some of your key duties include the following:

• Being there for the customer when needed, answering telephone calls and Live chats through the day.
• Striving for excellence, offering the best level of service to each customer.
• Resolving customer issues in the most efficient time frame.
• Accurately recording details of enquiries, comments and constructive feedback so we can look to continuously improve customer journeys.

To be successful, you will need to be able to demonstrate:

• You're a real people person, happy to engage customers through the day, often taking back to back calls or Live chats.
• Communication is key, so offering a high level of service, written or verbal, being clear and professional throughout.
• Active listener, understanding what the customer needs, and knowing when to show empathy.
• IT skills, we use multiple systems and being able to comfortably hop between these on calls is important.

In addition to a salary of £12.21 per hour, we offer benefits including;

• Up to 6.6 weeks holiday (including bank holidays)
• 1 day extra holiday per year up to 5 years
• Access to our industry leading sharesave scheme
• Enhanced maternity/paternity/adoption leave
• Heavily discounted pet healthcare
• Continued professional development
• A range of flexible benefits such as GymFlex and Cycle toWork to suit your needs

If interested this exciting opportunity, please specify the hours you would like to work on your application and click apply now!

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.