Customer Service and Sales Advisor

Charles Trent; England; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading vehicle recycling company in the UK is seeking a Sales Advisor to join their dynamic sales team in Poole, Dorset. In this role, you will help customers find and purchase vehicle parts while ensuring excellent service. The job offers a competitive salary with uncapped bonuses and various perks, including staff discounts and additional holiday. Candidates should demonstrate strong communication skills and a customer-focused attitude, with the opportunity for growth in an innovative environment.

Benefits

Team Warranty Bonus

Individual Brokering Bonus

Staff discounts on vehicle parts

Critical Illness Cover

Extra holiday after 3 years' service

Increased pension contributions after 5 years

Qualifications

• Experience in a sales environment is preferred but not required.
• Ability to listen actively and provide helpful advice.
• Organised with strong IT abilities.

Responsibilities

• Sell used vehicle parts and achieve sales targets.
• Respond to customer inquiries through various channels.
• Create quotes and process payments accurately.
• Resolve customer queries efficiently.

Skills

Customer focus

Problem-solving

Communication

Multitasking

Job description

Are you a natural communicator, problem solver and sales wiz? This is your chance to join Charles Trent Ltd, one of the UK’s leading vehicle recyclers. As a Sales Advisor, you’ll be at the heart of our dynamic sales department - helping customers find the right vehicle parts and ensuring every interaction is smooth, professional, and personal.

Location: Poole, Dorset

Working Hours: 37.5 hours per week

Working Pattern: Monday–Friday on a rotating weekly shift pattern, with occasional Saturdays

Reporting to: Sales & Customer Services Manager

Requirements of the role

Why Join Us?

• Team Warranty Bonus – average £175/month
• Individual Brokering Bonus – top performers earn £450+ per month
• OTE: £29,000–£32,000+ and rising with performance – uncapped!
• Staff discounts on vehicle parts and discounted fuel
• Critical Illness Cover and Death in Service
• Family Day & Community Volunteer Day
• Extra holiday after 3 years’ service
• Increased pension contributions after 5 years

Experience & Essential Qualities

What You’ll Be Doing

• Selling used vehicle parts across multiple platforms and achieving sales targets
• Responding to calls, emails, live chats, and eBay enquiries
• Matching the right parts to customer vehicles with precision
• Building rapport and providing honest, helpful advice
• Creating quotes, invoices, and processing payments accurately
• Coordinating collections and deliveries for a seamless experience
• Resolving customer queries efficiently and maintaining excellent service
• Ensuring all standards and processes (including ISO) are followed

Shift Pattern

• Monday–Friday (rotating weekly pattern):
  • Week 1: 8:00am – 4:15pm
  • Week 2: 8:45am – 5:00pm
• Saturdays (every 2–3 weeks): 9:00am – 1:00pm
• Sundays (WFH, every 7–8 weeks): Paid at 1.5x hourly rate

What We’re Looking For

• Previous experience in a sales environment (automotive experience a plus, but full training is given)
• Friendly, confident communicator with strong customer focus
• Excellent listening, problem-solving and multitasking skills
• Organised and detail-oriented with solid admin and IT ability
• Eager to learn and grow within a supportive, fast-paced team
• Knowledge of car parts is beneficial - but not essential (full training provided)

This is your opportunity to grow with a forward-thinking company that’s driving change in the vehicle recycling industry. If you love working with people, want to earn great bonuses, and be part of a growing team, apply now and let’s get started!