Customer Service Agents (UK)

Dabble Sports Pty Ltd; Leeds; On-site; GBP 27,000 - 28,000; Full time

Job summary

An emerging online gaming company is seeking Customer Service Agents in Leeds. The role involves ensuring high standards of customer communication and requires significant customer service experience in the gaming industry. Success will rely on strong communication skills and the ability to handle diverse customer interactions. The position offers a competitive salary of £27,000 - £28,000 plus benefits.

Benefits

Minimum 5 weeks of paid annual leave

2 weeks of paid sick leave

Up to 10% annual cash bonus based on performance

£200 annual home office allowance

Access to mental health support through Sonder

Dabble Day Dividend for all Dabblers

Qualifications

• Outstanding communication and interpersonal skills are necessary.
• Ability to prioritise workload effectively in a busy environment.
• Experience creating and reviewing training documents.

Responsibilities

• Ensure all customer service activities meet high standards.
• Assist in creating CS policy/documentation for staff training.
• Build effective relationships within the team and company.

Skills

Experience in the gaming and wagering industry

Experience in a Customer Service focused role in a call centre environment

Advanced knowledge of Intercom or alternative and its functions

Exceptional attention to detail

Analytical mind and inclination for problem solving

Can-do attitude

Job description

Dabble is a global online gaming business with a heartbeat, driven by our community. We're redefining what betting looks like – bringing the community, the chat and the passion of real fandom into one place. We are where social media meets wagering in a way players have never seen before.

Founded in Albury, Australia in 2020, we've been on an explosive scale-up journey, driven by our core philosophy "You Better Believe It." We operate in Australian and US markets and have just launched a product in the UK!

Our platform is built on connection, celebration and fun. This means whether it’s in-app or in the workplace, we’re committed to delivering an extraordinary experience as guided by our philosophy and values.

We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.

Dabble Culture

• Dress for your day so you can focus on what matters
• Switch up your office, work from home, work from wherever helps you to deliver
• Genuine, like-minded team of visionaries. We welcome ideas big and small!
• Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year
• Each day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and Focus

Dabble Perks

• A minimum of 5 weeks of paid annual leave for all Dabblers, plus public holidays!
• 2 weeks of paid sick leave for all Dabblers
• Up to 10% annual cash bonus based on Company performance metrics
• A £200 annual home office allowance
• Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more
• Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward?

Overview

We are hiring more Customer Service Agents now that we have launched into the UK!

As key members of the Customer Operations team, the Customer Service (CS) Agents ensure the success of the organisation by assisting and taking ownership in various key functions including Customer Service, QA, internal staff training and any Safer Gambling compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email. The CS Agents ensure a high level of accuracy, transparency, timeliness, and compliance in the day-to-day operations.

To be successful in these roles, you will require outstanding communication and interpersonal skills, the ability to prioritise workload, advanced knowledge of the Customer Service functions of a wagering organisation and be experienced with creating and reviewing training documents and employee training.

Responsibilities

• Ensure all required customer service activities are completed to Dabble’s high standard of customer communication, including the prompt support of customers via all channels
• Assist in the creation/implementation of CS policy/documentation for training of staff members
• Assist in Compliance Officer roles where required, including any associated responsibilities
• Build effective relationships within the team/company
• Ensure the needs of the customer are always the primary focus
• Assist the wider company by fulfilling any ad hoc Trading/Risk/Other roles as may be required from time to time

Skills & Qualifications

• Experience in the gaming and wagering industry
• Experience in a Customer Service focused role in a call centre environment
• Advanced knowledge of Intercom or alternative and its functions (Admin level)
• Exceptional attention to detail and the ability to work well under pressure
• An analytical mind and inclination for problem solving
• A can-do attitude and ability to see the bigger picture!

Are you a Dabbler?

A Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).

A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can.

A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.

Primary Location

This role is currently open to candidates based in Leeds and surrounds, though other locations in the United Kingdom may be considered.

Remuneration

The advertised salary for this position is £27,000 - £28,000 + Benefits with room to be flexible.