Customer Service Agent – Remote | Lululemon | UK-Based Applicants Only

School Result; Remote; GBP 20,000 - 30,000; Full time

Job summary

Lululemon recherche un agent de service client pour son centre d'éducation des invités. Le candidat idéal devra fournir un soutien exceptionnel par divers canaux et possède au moins un an d'expérience dans le domaine. Ce poste à temps plein inclut une formation complète et des responsabilités variées liées aux demandes des clients.

Qualifications

• Minimum 1 an d'expérience en service client.
• Compétences en communication écrite et verbale en anglais.

Responsibilities

• Résoudre les demandes des clients avec professionnalisme.
• Gérer les commandes, les retours et les réparations sur plusieurs plateformes.

Skills

Communication

Multitasking

Dépendabilité

Compétences informatiques

Job description

Customer Service Agent – Remote | Lululemon | UK-Based Applicants Only

• Location: Remote (United Kingdom)
• Job Title: GEC Educator – Customer Service Agent
• Contract Type: Fixed-Term | Full-Time (40 hours/week)
• Vacation Blackout: 20 November 2025 – 10 January 2026

Purpose of the Role

Join Lululemon’s Guest Education Centre (GEC) as a Customer Service Agent, where you’ll deliver world-class support across phone, email, live chat, and social media. You’ll be the voice of the brand, helping guests navigate their shopping experience with empathy, efficiency, and product expertise.

Key Responsibilities

• Resolve guest inquiries with warmth and professionalism
• Manage orders, returns, and troubleshooting across multiple platforms
• Maintain deep knowledge of Lululemon products and policies
• Meet quality, schedule adherence, and efficiency targets
• Participate in career development and performance coaching
• Contribute to an inclusive team culture through IDEA initiatives

Skills, Experience & Qualifications

Required:

• Minimum 1 year of customer service experience
• Strong verbal and written communication in English
• Ability to multitask and manage live chat conversations
• Intermediate to advanced computer skills (Microsoft Office, internet navigation, 50 WPM typing)
• Commitment to 2.5 weeks full-time training
• Self-motivated, dependable, and able to work independently

Preferred:

• Familiarity with e-commerce platforms and CRM tools

Schedule & Work Requirements

• Weekdays: 7am–5pm GMT
• Full-time: 40 hours/week
• Work-from-home setup:
  • Quiet, distraction-free space with a closable door
  • Reliable internet connection
  • Ability to work on a computer for up to 8 hours/day

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