Customer Service Agent – 12-Month Fixed Term Contract

Northgate Vehicle Hire Limited; Kidderminster; On-site; GBP 27,000 - 31,000; Full time

Job summary

A vehicle hire company is seeking a Customer Service Agent for a 12-month maternity cover in Kidderminster. In this role, you will provide exceptional service, manage customer inquiries, and facilitate vehicle movements. No previous industry experience is necessary as proven training will be provided. This position offers a competitive salary of £27,745 plus bonuses, alongside numerous benefits and a supportive work environment to thrive.

Benefits

Annual leave starting at 24 days

Quarterly bonus scheme

Pension and share scheme

Life assurance

Well-being services

Retailer discounts

Birthday day off

Qualifications

• No previous vehicle rental experience required due to proven induction training.
• Must possess a Full UK or EU Driving Licence.
• Ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers.
• Resolve customer rental queries and manage accounts.
• Oversee daily vehicle movements in and out of the branch.

Skills

Customer service

Administration

Multitasking

Problem solving

Job description

A vehicle hire company is seeking a Customer Service Agent for a 12-month maternity cover in Kidderminster. In this role, you will provide exceptional service, manage customer inquiries, and facilitate vehicle movements. No previous industry experience is necessary as proven training will be provided. This position offers a competitive salary of £27,745 plus bonuses, alongside numerous benefits and a supportive work environment to thrive.