Customer Service Agent

Dubizzle Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading event ticketing platform in Greater London seeks a customer support representative to ensure outstanding assistance for ticket buyers. The ideal candidate will have 1-3 years of experience in customer service, excellent communication skills, and the ability to efficiently manage inquiries. This role involves supporting customers via live chat and e-mail, addressing requests for refunds and exchanges, and ensuring a seamless customer experience.

Qualifications

• 1-3 years of experience in customer service, preferably in ticketing or live events.
• Excellent communication and problem-solving skills.
• Ability to manage multiple requests efficiently and professionally.

Responsibilities

• Provide the best possible experience for ticket buyers requiring assistance.
• Deliver outstanding customer care primarily via live chat and e-mail.
• Assist with requests for refunds, exchanges, and claims to minimize chargebacks.

Skills

Customer service

Communication

Problem-solving

Managing multiple requests

Tools

CRM systems

Job description

Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events?

Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next?

If yes, you're in the right place.

webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally.

Role Overview

Provide ticket buyers with outstanding support and assistance across multiple channels while ensuring smooth resolution of inquiries.

Key Responsibilities:

• Provide the best possible experience for ticket buyers requiring assistance.
• Deliver outstanding customer care primarily via live chat and e-mail.
• Assist with requests for refunds, exchanges, and claims to minimise chargebacks.

Qualifications:

• 1–3 years of experience in customer service, preferably in ticketing or live events.
• Excellent communication and problem-solving skills.
• Ability to manage multiple requests efficiently and professionally.
• Experience with live chat and CRM systems is a plus.