Customer Service Advisors £12.21PH Sheffield, South Yorkshire

Ant Marketing; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service company in Sheffield is seeking full-time Inbound Call Centre Agents. The role involves taking inbound calls, making outbound calls, and providing excellent customer service. Candidates should be comfortable speaking on the phone and able to use a computer. Though call center experience is advantageous, full training is provided. The position requires flexibility to work between Monday and Sunday from 7am to 11pm. This is an office-based role with a temporary contract type.

Qualifications

• Full training provided for those without call center experience.
• Flexible to work any hours within the specified range.
• Ability to handle high call volumes.

Responsibilities

• Taking inbound and making outbound calls.
• Providing excellent customer service.
• Updating records.
• Escalating calls where necessary.

Skills

Comfortable in speaking on the phone

Able to use a computer/laptop

Previous customer service experience

Job description

Customer Service Advisors

We are looking for a high volume of full-time Inbound Call Centre Agents to work for us. You will be based at our Church Street office, located in Sheffield City Centre. We are only able to consider applicants within a 1 hour commuting distance of our Sheffield Offices. Please note this is an Office Based role.

HOURS

• Monday – Sunday 7am-11pm (Full flexibility is required between these hours)
• Between 37.5 - 40 Hours Per Week

WAGE

• £12.21 Per Hour – This is paid on a monthly basis.

RESPONSIBILITIES

• Taking Inbound & making Outbound calls.
• Providing excellent customer service.
• Updating records.
• Escalating calls where necessary

CANDIDATE REQUIREMENTS

• Comfortable in speaking on the phone
• Able to use a computer/laptop
• Previous call centre experience is an advantage, but not essential as full training will be given.
• Previous Customer Service experience is advantageous.

CONTRACT TYPE : Temporary