Customer Service Advisor – Student Accommodation

Student Roost group; Chester; On-site; GBP 23,000 - 28,000; Full time

Job summary

A student accommodation provider in Chester is seeking a Customer Service Advisor to enhance the resident experience. The role demands strong interpersonal skills and a willingness to learn, even without prior property experience. With an average of 35 hours per week, the position offers a competitive salary of £23,842 per annum, with part-time options available. This position involves engagement with residents and supporting various services, from handling enquiries to managing sales processes. Join a team that values inclusivity and promotes career growth.

Benefits

Opportunities for career growth

Inclusive and supportive culture

Flexible hours distribution

Qualifications

• Friendly and approachable with strong relationship-building skills.
• Ability to handle enquiries and resolve issues effectively.
• Willingness to learn, even without prior property experience.

Responsibilities

• Create exceptional experiences for residents.
• Support and engage with residents during their journey.
• Handle sales, payments, and maintain accurate records.

Skills

People skills

Communication

Problem-solving

Teamwork

Tech-savvy

Organization

Resilience

Tools

MS Office

Job description

Customer Service Advisor – Student Accommodation

Customer Service Advisor

Location : Towpath, Chester

Salary :£23,842 per annum (£13.10 per hour)with overtime paid at 1.25 x hourly rate

Hours : Average of 35 hours per week (contracted to 1820 hours annually) between 8am to 8pm.

We would also consider part time applications for the role working an average of 17.5 hours per week ( contracted to 910 hours annually) between 8am to 8pm. Salary of £11,921 per annum (£13.10 per hour)with overtime paid at 1.25 x hourly rate

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What You’ll Be Doing

Why Join Student Roost?

• Customer Experience & Resident Support
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A teamplayer who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organisedand detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.

Customer Service Advisor – Student Accommodation