Customer Service Advisor - Part Time PM

BT Ireland; Doncaster; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A leading telecommunications company is looking for a Customer Service Technical professional in Doncaster, UK. This role involves helping customers with all sorts of broadband tech-related queries over the phone. The ideal candidate should possess good interpersonal skills and the ability to learn on the job. The position offers a starting salary of £23,504, flexibility, and various perks including online GP access, paid carer's leave, and discounts on products. Join us to make a difference while building a rewarding career.

Benefits

Starting salary of £23,504

Online GP access for family

Market-leading paid carer's leave

Equalized family leave

Discounts on EE & BT products

Career path support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare and dental

Qualifications

• No specific experience required, but helpfulness and calm demeanor are essential.
• Ability to build relationships with customers.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for both simple and complex technical issues.

Job description

Doncaster Contact Centre, Doncaster, United Kingdom

Long Description

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in {location}. You’ll be talking over the phone to customers with all sorts of broadband tech‑related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership—you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?