Customer Service Advisor (Housing Repairs) – Great Benefits

Morgan Sindall Property Services Limited; Greater London; On-site; GBP 16,000; Full time

Job summary

A leading property services company in London is looking for a proactive Customer Service Advisor to join their busy call centre. In this role, you will handle tenant queries, manage bookings using the MSI system, and ensure a high standard of professional service. The ideal candidate will have strong communication skills, experience in customer service, and attention to detail. Additionally, various perks such as a profit-sharing bonus and healthcare benefits are offered.

Benefits

Profit Share Discretionary Annual Bonus Scheme

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Loyalty & Values Awards

Funded Professional Subscription

Qualifications

• Experience in a call centre or customer service role.
• Manage customer queries with empathy and professionalism.
• Handle a high volume of calls and organize effectively.

Responsibilities

• Be the first point of contact for tenants handling calls.
• Schedule appointments and manage bookings efficiently.
• Liaise with supervisors to prepare for scheduled jobs.

Skills

Customer service experience

Organizational skills

Communication skills

Proficiency in CRM systems

Attention to detail

Ability to handle high call volumes

Tools

Microsoft Office

MSI scheduling system

Job description

A leading property services company in London is looking for a proactive Customer Service Advisor to join their busy call centre. In this role, you will handle tenant queries, manage bookings using the MSI system, and ensure a high standard of professional service. The ideal candidate will have strong communication skills, experience in customer service, and attention to detail. Additionally, various perks such as a profit-sharing bonus and healthcare benefits are offered.