Customer Service Advisor – Growth & Community Impact

Yorkshire Building Society Group; Chatham; On-site; GBP 23,000 - 30,000; Full time

Job summary

A prominent financial services organisation in Chatham is hiring a Customer Service Advisor to build relationships with members and assist them in achieving their financial goals. In this role, you will engage with clients via various channels, ensuring that their needs remain the top priority without sales pressure. The ideal candidate is motivated, empathetic, and eager to learn. The company offers flexible working arrangements, generous benefits including a bonus system, and a commitment to your personal development.

Benefits

25 days holiday plus Bank Holidays

Bonus up to 15% of eligible pay

Pension contributions up to 11%

Private medical insurance

Discounts and benefits portal

Qualifications

• No specific background in financial services required.
• Emotional intelligence creates a supportive atmosphere.
• Willingness to learn and embrace new technologies.

Responsibilities

• Build relationships with members and assist them with products.
• Communicate across various channels to support members.
• Prioritize member needs over sales targets.

Skills

Motivated

Dynamic adaptability

Empathy

Strong relationship building

Growth mindset

Digital tool proficiency

Job description

A prominent financial services organisation in Chatham is hiring a Customer Service Advisor to build relationships with members and assist them in achieving their financial goals. In this role, you will engage with clients via various channels, ensuring that their needs remain the top priority without sales pressure. The ideal candidate is motivated, empathetic, and eager to learn. The company offers flexible working arrangements, generous benefits including a bonus system, and a commitment to your personal development.