Customer Service Advisor

HR GO Driving; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency in the UK seeks a Customer Service Administrator to manage incoming insurance claims and provide exceptional customer service. You will work in a fast-paced environment with a focus on relationship building and administrative efficiency. Excellent customer service, attention to detail, and strong IT skills are essential. This role offers a stable Monday to Friday schedule, enhancing work-life balance.

Qualifications

• Proven experience in customer service and administration roles.
• Ability to work in a fast-paced environment with a high workload.
• Strong relationship-building skills with all departments.

Responsibilities

• Administer incoming insurance claims efficiently.
• Book customers in for estimates and vehicle repairs.
• Operate Bodyshop Management system effectively.
• Liaise with customers and insurance companies for updates.
• Handle timely responses to customer emails.

Skills

Excellent customer service

Interpersonal skills

Self-motivated

Attention to detail

Very good written and spoken English

IT skills (Outlook, Word, Excel)

Job description

Due to our continued growth, we're looking to recruit somebody who is passionate about their job & enjoys working within a close-knit team. Our Customer Service Administrators are the first point of contact for our customers & must always maintain the highest level of service. You will work in a fast-paced environment - No two days are ever the same!

Job Role:

• Responsible for the administration of incoming insurance claims
• Booking customers in for estimates & their vehicle repairs
• Provide an exceptional level of customer service, ensuring all enquiries are dealt with quickly and efficiently
• Effectively operate a Bodyshop Management system, maintaining detailed claim logs
• Liaise with our Customers, Work Providers & Insurance companies to provide progress updates on repairs
• Ensure the efficient operation of vehicle movements (in/out)
• Respond to emails in a timely and professional manner
• Take card payments from customers for Sales Invoices
• Take a proactive approach to work & assisting colleagues where necessary
• Dealing with any other ad-hoc tasks as set by Line Manager or Operations Manager

OTHER EXPERIENCE, KNOWLEDGE & SKILLS TO INCLUDE -

• Excellent customer service and interpersonal skills
• A great team player, who can easily build relationships with all departments in the company
• Self-motivated, with a strong work ethic and a positive attitude
• Must be able to prioritise your work in a fast-paced environment and manage a high workload
• Exceptional attention to detail
• Very good written and spoken English is essential
• Excellent IT skills - specifically Microsoft Outlook, Word & Excel

THE PACKAGE & COMPANY BENEFITS -

Monday - Friday (no weekends or compulsory overtime)