Customer Service Advisor

Axis Europe Plc; Stratford-upon-Avon; On-site; GBP 20,000 - 27,000; Full time

Job summary

A national maintenance provider is seeking a Customer Service Advisor in Stratford-upon-Avon. The role involves managing inbound customer calls and emails related to household repairs, ensuring a smooth resolution process. Ideal candidates will have excellent customer service skills and the ability to interact effectively with clients. This position offers a competitive salary, flexible working, and opportunities for professional development. Join a team committed to delivering quality services across various sectors.

Benefits

Competitive salary package

Flexible Working

25 days’ holiday plus bank holidays

Perkbox discounts and wellbeing offers

1 paid volunteer day

£2000 refer-a-friend bonus

Qualifications

• Proven ability to interact effectively with customers via face to face, telephone, or writing.
• Experience working independently as well as within a team.
• Knowledge of repairs within the maintenance or building industry is advantageous.

Responsibilities

• Provide clients and customers with excellent first contact resolution services.
• Handle inbound calls and emails from tenants regarding repairs.
• Liaise with Supervisors, Operatives, and Sub-Contractors for updates.
• Support policies and initiatives related to sustainability and compliance.

Skills

Excellent customer service skills

Ability to interact effectively with customers

Ability to work under pressure

Knowledge of IT software packages

Job description

We have an exciting opportunity available to become aCustomer Service Advisor here at AxisCLC!

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation, and refurbishment solutions nationwide.

We’re recruiting a Customer Service Advisorto join multiple contracts within the call centre environment. The successful applicant will deal withinbound customer calls, emails from tenants relating to household repairs and ensuring enquiries are resolved smoothly.

Responsibilities

• Provide our clients and customers with excellent, first contact resolution services across multiple channels.
• Taking inbound calls and emails from tenants in relation to repair works; including raising new jobs, and scheduling appointments.
• Using IT Systems to raise new repairs, book in and rearrange appointments for tenants.
• Dealing with tenants’ queries over the phone and via emails effectively.
• Liaising with Supervisors, Operatives and Sub-Contractors to provide updates on repair works.
• Follow and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.

About you

• Excellent customer service skills
• Ability to interact effectively with customers via face to face, telephone, or writing
• Work effectively within a team as well as independently
• Ability to work under pressure and to tight deadlines
• Knowledge of using IT software packages and/or company systems
• Technical knowledge of repairs within the maintenance or building industry would be an advantage

What We Offer

• A competitive salary package
• Flexible Working
• 25 days’ holiday + bank holidays
• Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Please note that we reserve the right to close this vacancy early and we encourage early applicants. Our final stage interview – the assessment centre will take place on: Friday 16th January 2026 in our Stratford Office, 10am-16.00pm!

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence, and commercial property. We value reliability, quality, and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.