Customer Service Advisor

Ochresoft Technologies Limited; Reading; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading IT services company in Reading is seeking a Customer Service Advisor to provide first-line support to customers. You will assist legal professionals by resolving queries and ensuring high customer satisfaction. Ideal candidates will have a professional telephone manner, excellent communication skills, and previous customer service experience. This position offers a hybrid work model with training and development opportunities.

Benefits

25 days holiday plus optional unpaid leave

Free parking

Annual lifestyle allowance of £300

Cycle to Work scheme

Internal coaching/mentoring

Focus on training and progression

Family friendly policies

Qualifications

• Previous frontline customer service experience from a fast-paced environment.
• Ability to stay calm and professional when dealing with challenging customers.

Responsibilities

• Providing first-line support over the telephone and via ticketing system.
• Capturing all relevant information relating to customer queries.

Skills

Professional telephone manner

First-rate communication skills

Technical translation skills

Good scheduling skills

Calmness under pressure

Education

Good standard of education, preferably up to A Level or equivalent

Tools

Zendesk

Salesforce

Job description

Customer Service Advisor

Reading/Hybrid

What it's like to work at Ochresoft

Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events.

As well as this we offer:

• 25 days’ holiday, with optional 5 days unpaid leave per year
• Free parking
• Annual lifestyle allowance of £300 to put towards an activity of your choice
• Cycle to Work scheme and Gym Flex scheme
• Internal coaching/mentoring system throughout your time here
• Focus on training and career progression
• Family friendly policies
• While this role is based in our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed.

The Opportunity

This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals, and our Customer Service Advisors help them to get the best from our products and services.

You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat themselves and that we have everything we need to help them resolve their query.

We are the experts the experts rely on, and we’ll make you one too with full training on our systems, coaching and support from your manager, and colleagues who are always on hand to help you succeed.

If you want to be part of a team providing customer satisfaction in excess of 98%, then please apply, we’d love to hear from you.

About You

You will be confident with a professional telephone manner, first-rate communication skills and a passion for quality customer service and customer satisfaction.

You will also have/be:

• Good standard of education, preferably up to A Level or equivalent
• Previous frontline customer service experience from a fast-paced environment.
• Knowledge of Zendesk and Salesforce would be an advantage.
• Strong technical translation skills. Able to accurately answer queries about complex issues in a way the customer can understand
• Good scheduling skills, with the ability to organise, prioritise, plan and follow-through on multiple concurrent tasks
• Ability to stay calm and professional when dealing with challenging customers.

About Us

Ochresoft is part of the Landmark Information Group. Landmark holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry.

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting