Customer Service Advisor

Allied Vehicles Group; Glasgow; On-site; GBP 26,000 - 30,000; Full time

Job summary

A specialist vehicle manufacturer in Glasgow is seeking a Customer Service Advisor to join their Bodyshop team. The role involves handling customer inquiries, managing daily workloads, and assisting with vehicle repairs. The position offers a salary of approximately £26k per annum plus bonus and comes with a range of benefits including generous annual leave and professional development opportunities. Ideal candidates should possess strong communication and PC skills.

Benefits

Generous Annual Leave

Financial Security through group life scheme

Annual salary reviews

24/7 Health Support via GP24

Free staff parking

On-site cafeteria

Cycle-to-work scheme

Continuous Development opportunities

Exclusive Discounts

Recognition and Rewards programs

Qualifications

• Previous motor trade experience is advantageous but not essential.
• Excellent communication skills, both written and verbally.
• Good Microsoft Office skills, especially Excel and Outlook.

Responsibilities

• Assist and manage daily workload based on priorities and customer KPIs.
• Handle incoming and outgoing telephone calls professionally.
• Welcome customers at reception upon arrival.
• Progress claims on behalf of customers and assist with paperwork.
• Use sound selling skills to improve estimate conversion rates.
• Maintain the Bodyshop management system and update it regularly.
• Book work according to workshop capacity and customer needs.
• Liaise with customers regarding completion dates and times.
• Assign loan vehicles as necessary and maintain records.
• Raise company paperwork for the vehicle repair process.
• Monitor the progress of vehicles being repaired.
• Inform customers of vehicle completion and arrange collection.
• Check incoming condition of vehicles and inform customers of defects.
• Process company and insurance documentation.

Skills

Excellent communication skills

Good PC skills

Planning and organisation skills

Job description

At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses.

In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.

We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.

Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.

We are now recruiting for a Customer Service Advisor to join our Bodyshop team.

Hours of work are Monday-Friday, 8.30am-5.30pm, with an additional 4 hours on a Saturday on a rotational basis (roughly every 1 in 4) and the salary is circa £26k per annum + bonus.

This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.

Why Join Us?

We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:

• Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
• Financial Security: Access our group life scheme and annual profit share.
• Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
• 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
• Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
• Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
• Sustainable Travel: Save on your commute with our cycle-to-work scheme.
• Continuous Development: Frequent learning opportunities to help you grow professionally.
• Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
• Recognition and Rewards: Celebrate your success with our company values and long-service awards program.

The main duties of the role are:

• Assist and manage daily workload depending on priorities and meeting customer KPI.
• Handle incoming and outgoing telephone calls in a professional manner.
• Welcome all customers on initial arrival at reception.
• Progress claims on customers’ behalf, assisting with paperwork as necessary.
• Use sound selling skills to improve estimate conversion rates and related unrelated damage repairs.
• Maintain and update Bodyshop management system.
• Book in work in line with workshop capacity and customer requirements.
• Liaise with customer in respect to vehicle completion date and time.
• Assign loan vehicles where necessary and maintain records of car allocations.
• Raise Company paperwork for vehicle repair process.
• Maintain the progress status of vehicles being repaired.
• Inform customers of the completion of vehicle and arrange collection.
• Check incoming condition of load/hire vehicle informing customer of any relevant defects.
• Process company and insurance documentation.

To be effective in this role, you will have:

• Excellent communication skills both written and verbally.
• Good PC skills, specifically Microsoft packages e.g excel/outlook.
• Excellent planning and organisation skills.

Previous motor trade experience would be advantageous but is not essential.

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.

We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.

NO AGENCIES PLEASE