Customer Service Administrator

Briggs Equipment Group; Cumbernauld; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment services provider in Cumbernauld is seeking a Customer Service Administrator to support Engineering Services activities. The role involves coordinating administrative tasks, ensuring compliance with health and safety, and maintaining communication with customers and internal teams. Ideal candidates will have prior administrative experience, strong communication skills, and meticulous attention to detail. This permanent position offers competitive pay and opportunities for career growth.

Benefits

Competitive salary

Future development and career opportunities

Contributory pension scheme

Profitshare bonus

Paycare and eyecare health scheme

High street discounts

Qualifications

• Previous experience in a busy administrative role.
• Strong verbal and written communication skills.
• High attention to detail.

Responsibilities

• Providing professional support across all Engineering Services customer activities.
• Coordinating with service control for administrative tasks.
• Handling queries from customers and staff.
• Managing engineering service estimates and records.

Skills

Experience in a busy administrative role

Strong verbal and written communication skills

High attention to detail

Job description

Opportunity: Customer Service Administrator

Contract: Permanent

Salary: Competitive

Company: Briggs Equipment – Engineering Services

Hours: Monday – Friday. 40 hours

Location: Cumbernauld

About Us: Briggs Equipment Group is a leading provider of material handling, powdered access, plant and specialist rental equipment offering new and used sales, short and long-term hire, engineering services, training and asset management.

Our engineering services team provides supply, servicing, and maintenance for machinery across arrange of industries, including diesel, petrol, and electric-powered small plant, agricultural, and ground care equipment.

In the role you will be:

• Providing professional support across all Engineering Services customer activities within the region, ensuring consistent service delivery.
• Coordinating with service control, call handling, invoicing, parts management, estimates, and related administrative tasks.
• Ensuring compliance with health and safety guidelines to protect colleagues and customers.
• Driving business performance by managing engineer productivity, time, call handling, and SLAs.
• Maintaining clear communication with internal teams and external customers to manage expectations.
• Handling queries from customers, engineers, controllers, and service centre staff.
• Managing engineering service estimates, reports, records, and follow-up actions.
• Assisting the service controllers with planning PMs/defects and support invoicing to meet targets.
• Overseeing parts ordering, back-order reports, and counter sales processing.

What will help you to excel in this role:

• Previous experience in a busy administrative role
• Strong verbal and written communication skills
• High attention to detail

  What you can expect from us:

  • Competitive salary
  • Future development and career opportunities
  • Contributory pension scheme with employer contributions up to 6%
  • Profitshare bonus based on business performance
  • Paycare and eyecare health scheme
  • High street discounts

  What’s next

  If you are interested in joining The Briggs Group, then please click on the apply now button and a member of the team will be in touch.

  Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.

  If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.