Customer Service

Manpower; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Services Representative for an office-based role in Manchester City Centre. The successful candidate will handle customer enquiries through online chat, providing support in the financial services sector. This position requires previous customer service experience and strong communication skills. The role offers a competitive hourly rate and the opportunity for permanent employment after a temporary period. Ideal for candidates looking for stability in a supportive contact centre environment.

Benefits

Competitive hourly rate

Full-time hours

Opportunity for permanent employment

Supportive environment

Qualifications

• Previous experience in customer service, contact centre, retail, or hospitality.
• Excellent written communication skills.
• Strong attention to detail and accuracy.

Responsibilities

• Handle online chat customer enquiries in a professional manner.
• Respond to financial services queries using internal systems.
• Provide clear and accurate information in line with procedures.

Skills

Customer service experience

Written English communication skills

Attention to detail

Resilience under pressure

Proficiency in computer systems

Job description

Customer Services Representative | Online Chat Support

Salary: £13.13 per hour

Hours: 35 hours per week, Monday to Friday

Working Hours: 8:30am - 5:00pm

Location: Office-based, Spinningfields, Manchester City Centre

Contract: Temp - Perm (up to 12 weeks initially, with potential to go permanent)

Customer Services Representative - Manchester City Centre

We are recruiting Customer Services Representatives to join a fast-growing contact centre based in Spinningfields, Manchester. This is an office-based role, supporting customers through online chat and digital channels within the financial services sector.

This opportunity is ideal for individuals with experience in customer service, contact centres, retail, hospitality, or face-to-face customer support who are confident communicators and enjoy helping people.

Key Responsibilities

• Handling online chat customer enquiries in a professional and timely manner
• Responding to financial services queries using internal systems and tools
• Providing clear, accurate information in line with standard operating procedures
• Resolving customer issues efficiently while maintaining a positive customer experience
• Building strong product and process knowledge
• Delivering consistently high levels of customer service and written communication

Skills & Experience Required

• Previous experience in a customer service, contact centre, call centre, retail, hospitality, or customer-facing role
• Excellent written English communication skills
• Strong attention to detail and accuracy
• Calm, resilient, and organised under pressure
• Confident using computer systems and digital platforms
• A customer-first mindset with a professional approach

What's on Offer

• Competitive hourly rate of £13.13 per hour
• Full-time hours (35 hours per week, Monday to Friday)
• Central Manchester location – Spinningfields
• Office-based role with structured working hours
• Opportunity for permanent employment following the temporary period
• Supportive, fast-paced contact centre environment

Compliance

This role is subject to a Basic DBS check and Credit Check. Individual circumstances will be discussed as part of the application process.

Apply Now

If you're an experienced Customer Services Representative looking for a stable, office-based role in Manchester City Centre, we'd love to hear from you.

Apply today to join a growing customer support team.