Customer Service

Edinburgh City Football Club Limited.; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK employer in customer service is looking for a Customer Service Advisor in Dundee to handle emergency calls with care and accuracy. This role requires empathy and the ability to respond quickly. Comprehensive training is provided, and the position offers competitive pay rates ranging from £13.42 to £31.37 per hour. The candidate will work 37.5 hours a week, including weekends, and benefit from career development opportunities and pension scheme enrollment.

Benefits

Competitive pay & overtime opportunities

Career development opportunities

Full paid training

Instant access to training portal

Auto enrolment in pension scheme

28 days paid holiday

Qualifications

• Ability to handle emergency calls with empathy.
• Experience in a customer service role is an advantage.
• Willingness to undergo comprehensive training.

Responsibilities

• Serve as the first point of contact for emergency calls.
• Direct callers to the appropriate emergency service.
• Handle calls with accuracy and compassion.

Skills

Empathy for people with communication challenges

Calm decision-making under pressure

Real-time voice typing skills

Job description

Customer Service

Location: Dundee

Pay Rates: 13.42 to 31.37 per hour (depending on shift pattern choice)

Contract: Temporary to Permanent

Start Date: 26/01/2026

Hours: 37.5hrs (5 days over 7, including weekends and bank holidays)

Training: Full-time, 100% attendance required for the first 6 weeks

We're inviting you to bring your skills to a role that truly makes a difference-joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ phone number removed or Relay UK, with multiple centres across the UK. Your role isonha to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.

This is moreCTXlth call handler role - it's a chance to make a real difference, every single shift.

Shift Patterns Bills

We offer a variety of shift options open for a different lifestyles.

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time and may include evenings.

Full Training & Career Progression

You'll receive comprehensive training and ongoing support.

Rewards & Benefits

• Competitive pay & overtime opportunities
• Career development opportunities
• Full paid training
• Instant access to Blue Arrow training portal
• Auto enrolment in pension scheme
• 28 days paid holiday

Application Process

• Interview & Audio Typing Screening (50 % accuracy)
• Client interview & Audio Typing Assessment (50 % accuracy)
• Pre-employment Checks (DBS & references)

Ready to Make a Real Difference бояд?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.