Customer Sales Advisor (Automotive Industry)

ECU Testing LTD; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive testing company is seeking a Customer Sales Advisor to manage customer interactions and provide technical advice on vehicle parts. This mid-senior level position requires experience in the automotive industry and excellent communication skills. The role offers full training, a monthly bonus, and a variety of employee perks, including holidays and a company gym.

Benefits

32 days holiday per year

Monthly sales bonus

Free work uniform and PPE

Free takeaway meal every Friday

Access to a fully equipped company gym

Birthday gifts and Christmas party

Qualifications

• Experience in parts sales, service desk, or workshop background.
• Strong understanding of vehicle components and fault symptoms.
• Proven ability to communicate technical information clearly.

Responsibilities

• Handling inbound and outbound calls with customers.
• Advising customers on suitable parts and services.
• Identifying upsell opportunities.
• Managing live chat and online enquiries.
• Creating invoices and maintaining accurate records.
• Liaising with internal technical teams.

Skills

Experience in the automotive industry

Understanding of vehicle components

Communication of technical information

Customer-facing experience

Job description

Overview

Customer Sales Advisor – Automotive Industry opportunity at ECU Testing Ltd. We’re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of countryside that our team enjoys for walking, biking, and a relaxed café lunch break.

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Base pay range

This range is provided by ECU Testing Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

What we’re looking for

• Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
• A strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred.

What You’ll Be Doing

• Handling inbound and outbound calls with customers and trade partners.
• Advising customers on suitable parts, services, and solutions.
• Identifying opportunities to upsell products and services.
• Managing live chat and online enquiries.
• Creating invoices, proformas, credit notes, and courier labels.
• Maintaining accurate customer and order records.
• Acting as the link between customers and our internal technical teams to resolve issues quickly.

What We Offer

• Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd.
• 32 days holiday per year (including bank holidays).
• Monthly sales bonus.
• Free work uniform and PPE.
• Free takeaway meal every Friday ("Fat Friday").
• Access to a fully equipped company gym.
• Birthday gifts, Christmas party (paid for by the MD), and annual team-building days.
• Excellent in-house career progression opportunities.

If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we’d love to hear from you.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Automotive

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