Customer Resolution Coordinator

Copart UK Limited; Bedford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Bedford is seeking a Customer Resolution Coordinator to enhance customer satisfaction through effective complaint handling. The ideal candidate will manage customer complaints, ensure timely resolutions, and maintain accurate records. A strong customer service background and professional telephone manner are essential. The role offers a range of benefits including 23 days of holiday, healthcare cash plan, and opportunities for professional development. Join a dynamic team committed to high standards.

Benefits

23 days of holiday plus bank holidays

Paid volunteer day for charity

Healthcare Cash Plan

Workplace pension scheme

Discounted shares in the company

Cycle to Work Scheme

Life insurance

Exclusive discounts on everyday purchases

Responsibilities

• Ensure complaints are responded to in a timely manner.
• Investigate customer complaints and liaise with various areas.
• Ensure data entry and administrative work is accurate and timely.
• Meet quality standards of operation.
• Identify opportunities to improve complaint handling.
• Assist with monthly reporting.

Skills

Experience in a customer service environment

Professional telephone manner

Strong attention to detail

Job description

We are recruiting a Customer Resolution Coordinator to join our team, based in Bedford, MK44 3JZ.

Our Customer Resolution Coordinators are the first point of contact for all customer complaints. They monitor the progress of complaints, including the liaison with internal departments, to ensure that the complaint is resolved efficiently and that we consistently deliver to a high standard.

Responsibilities

• Ensure that complaints are responded to in a timely manner, by thorough monitoring of the internal complaints system
• Investigating customer complaints and liaising with various areas within the business when required, to achieve a resolution for the customer in the agreed timescales
• Ensuring that all data entry and administrative work is carried out accurately and in a timely manner, by keeping the team inbox up to date and logging complaints on our internal system
• Meet the required quality standards of operation through the monitoring of the internal complaints system responses and closures
• Identify opportunities to improve our complaint handling process, to ensure customer satisfaction
• Assist with monthly reporting

What we need from you

• Experience in a customer service environment
• Professional telephone manner
• Strong attention to detail

What we offer you in return

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities