Customer Resolution & Compliance Specialist

Debt Recovery Plus Ltd; Redditch; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading debt recovery company in England is looking for a Customer Resolution Specialist to investigate complaints and ensure client satisfaction. The role requires strong communication skills and attention to detail, with responsibilities including processing GDPR requests and implementing corrective actions. The ideal candidate is passionate about continuous improvement and collaborative teamwork. This position offers a hybrid working model and various employee benefits.

Benefits

Welcoming working environment

Casual dress

Hastee pay

Free fruit and drink at all sites

Employee assistance programme

Company pension

Colleague perks scheme

Free on-site parking

Death in service benefit

Qualifications

• Proven experience as a customer resolution specialist or similar role.
• Ability to confidently resolve customer and client complaints.
• Experience in handling GDPR and data requests.

Responsibilities

• Investigate formal complaints and resolve them within time limits.
• Conduct interviews with Enforcement Agents and office colleagues.
• Assist in reporting preventive actions for future complaints.

Skills

Strong communication skills

High attention to detail

Passionate about continuous improvement

Collaborative and inclusive working style

Job description

A leading debt recovery company in England is looking for a Customer Resolution Specialist to investigate complaints and ensure client satisfaction. The role requires strong communication skills and attention to detail, with responsibilities including processing GDPR requests and implementing corrective actions. The ideal candidate is passionate about continuous improvement and collaborative teamwork. This position offers a hybrid working model and various employee benefits.