Customer Resolution Advisor - Gas Utilities

Costain; Marks Tey, Peterborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading infrastructure solutions provider seeks a Customer Advisor to join their team in Marks Tey. You will handle customer inquiries, ensure high satisfaction levels, and maintain accurate records. The role requires excellent listening skills and the ability to manage complaints. As an entry-level position, it's a great opportunity to start your career in the utilities industry. Competitive full-time role with opportunities for growth.

Qualifications

• Confident and customer focused.
• Empathic and attentive with good listening skills.
• Adaptable and flexible in various situations.

Responsibilities

• Respond to customer calls and resolve queries.
• Record customer data accurately.
• Liaise with operations to handle complaints.

Skills

Customer focused

Active listening

Emotional control

Teamwork

Tools

SAP

Job description

A leading infrastructure solutions provider seeks a Customer Advisor to join their team in Marks Tey. You will handle customer inquiries, ensure high satisfaction levels, and maintain accurate records. The role requires excellent listening skills and the ability to manage complaints. As an entry-level position, it's a great opportunity to start your career in the utilities industry. Competitive full-time role with opportunities for growth.