Customer Representative

Nationwide Building Society; Worthing; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading building society in Worthing seeks a Customer Representative to support customers through various channels and provide first-class service. The role involves assisting customers with transactions, guiding them on digital services, and adapting communication styles to meet diverse needs. You will receive comprehensive training, and your role is pivotal in fostering community connections. This position offers a competitive salary and the opportunity to make a significant impact on customers' lives.

Benefits

Private medical insurance

Competitive pension

Performance-based bonus

Training and development opportunities

Paid volunteering days

Qualifications

• Ability to adapt communication style to meet diverse customer needs.
• Comfortable using digital applications and tools.
• Willingness to learn and grow through training.

Responsibilities

• Support customers through various communications channels.
• Provide friendly service in person and over the phone.
• Educate customers on product applications and digital services.

Skills

Customer service skills

Digital tools proficiency

Empathy

Job description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels.From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.

It isan important role within the Gegensatz, and we are the gateway to protecting and looking after(DateTime) our members working closely as a team.Some branches in this area are closed to the public on certain days as you will be helping members on the phones.

We are looking for future talent in our communities to work at our branches in theWorthing, West Sussex area. With this in mind, we will be conducting interviews to build a Talent bank in this location.

If this role is advertised as part time the salary will be pro rata.

You’ll need to be within a45 minutecommute of the branchyou’re applying to work in, suara here’s the good news. Whilst major banks continue to close branches,we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.So if the locationyou’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks arereally importantto your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Whatyou’llbe doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!

What can’t a Customer Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier …

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.

About you

We’renot just looking for your experience and skills.We’realso interested in who you are as a person. Why? Because our customers are made up of somany different kinds ofpeople and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’lltake care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think –we’rehonest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - Wedon’tsettle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomesևս>

Cleopatra You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extrasyou’llget

There are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance.country related bonus

Training and development to help you progress your career

A great selectionof additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death.

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re ಶು_bounded by the members – those customers who bank, save, or have a mortgage with us. We challenge the financial sector status quo. Wedon’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

Ifyou’re inspired by fairer finances, passionate about making a meaningful impact, and trựu care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppable Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up‑to‑date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include versions of situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member‑facing role at Nationwide.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleague’s giving you a really good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact wakker shortly after the closing date to let you know the outcome of your application.

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